Job Title: Front of House (FOH) Manager/ Cafe manager
Location: Forno Cultura, Toronto, ON
Employment Type: Full-time
Position Summary:
Forno Cultura is seeking an experienced and enthusiastic Cafe Manager to lead our front-of-house team and bring our brand promise to life. This role requires a strong leader who is committed to upholding the Forno Cultura guest experience, creating a welcoming and refined environment, and ensuring operational excellence.
Key Responsibilities:
Brand Look and Feel
- Oversee and maintain the visual presentation of the store, ensuring the look and feel of Forno Cultura is consistently represented.
- Manage product displays, merchandising, and in-store promotions.
- Ensure accuracy in product tags, pricing, and overall clarity for customers.
- Uphold cleanliness standards throughout the store to enhance the guest experience.
Hospitality
- Champion Forno Cultura’s guest experience, creating a warm and welcoming atmosphere where customers feel at home.
- Develop and implement a game plan for superior hospitality, elevating the customer service experience.
- Foster a positive in-store environment aligned with Forno Cultura’s values.
Team Leadership and Development
- Cultivate strong relationships with team members to promote a positive workplace culture.
- Lead and participate in training and coaching efforts to ensure team alignment with hospitality and operational standards.
- Facilitate open and effective communication across the team, fostering collaboration and support.
Operational Management
- Manage supplier orders and maintain house pars for essential items.
- Oversee inventory management, ensuring accuracy and optimal stock levels.
- Approve and oversee team scheduling to ensure efficient operation.
- Handle invoice processing through Dext and ensure timely delivery.
- Use Slack, email, and other communication channels for seamless coordination.
- Coordinate with maintenance teams to ensure a well-functioning and safe environment.
Qualifications:
- Proven experience in a hospitality management role, preferably in a bakery or high-end food retail environment.
- Strong understanding of brand representation and the importance of visual merchandising.
- Excellent leadership skills with experience in team building, coaching, and performance management.
- High attention to detail, particularly in maintaining cleanliness and product presentation.
- Familiarity with operational software, including Dext and Slack, is a plus.
- Outstanding communication and interpersonal skills, with a passion for customer service.
Benefits:
- Competitive salary.
- Employee discount on Forno Cultura products.
- Opportunities for professional development and growth within a thriving business.
Job Types: Full-time, Permanent
Pay: $21.00-$25.00 per hour
Additional pay:
- Tips
Benefits:
- Dental care
- Discounted or free food
- Extended health care
Flexible language requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Morning shift
- Night shift
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Hospitality: 3 years (required)
Language:
- English (required)
Licence/Certification:
- Smart Serve (required)
- Food Safety Certification (preferred)
Work Location: In person
Application deadline: 2025-06-20
Expected start date: 2025-06-23
