Overview
In this high volume facility the Food and Beverage Manager is responsible to ensure enthusiastic, courteous and safe quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated on exceeding guest satisfaction and operating revenue targets.
Responsibilities
- Create annual and semi-annual business plans, strategies, and controls including cost-benefit analysis of equipment, new initiatives, revenue maximization, management and supervisory skill assessment.
- Recruit, hire, train, schedule and evaluate the effectiveness and efficiency of all Food and Beverage staff focused toward continuous personal development and success.
- Ensure all operating equipment and control standards and systems are used.
- Generate applicable departmental reports.
- Manage various projects. Supervise the Food and Beverage areas to ensure that operations are effectively, safely and efficiently carried out, while continually looking for ways to improve Fallsview Indoor Waterpark operations in order to increase revenue and decrease cost.
- Participate in a Manager On Duty schedule that encompasses the rest of the business units and their supervision.
- Demonstrate commitment and passion to maximizing guest satisfaction in each stage of the guest experience
- Demonstrate competency in general accounting, basic mathematics and report-writing
- Excellent organizational and time management skills as well as the ability to work effectively under pressure
- Enforces all health and safety/sanitation standards. Including preventative maintenance as it pertains to kitchen areas
- Working knowledge of computerized Point of Sales system
- Knowledge of micros preferred
- Experience in creating related business plans, revenue growth strategies, internal controls as they relate to the Ontario attractions industry
- Ability to interview and carry out reference checks for potential new employees
- Able to complete team performance evaluations and reviews by providing feedback and conducting daily score cards/ ‘secret shopper’
- Ability to update when needed, existing control and procedure manuals including development of new manuals
- Smart Serve certified
- Safe food handler certification is preferred
- Minimum of 3 (three) years of experience in a manager/supervisory position in the food service
- Graduate of a university/college Hospitality and Food Preparation Program or Hotel and Restaurant Management Program preferred
To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to [email protected] or by telephone at 905-374-4446 extension 4850.
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