Family Case Manager

Are you a changemaker? Come on INN!

Who Are We?
We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

What Are We Looking For?

• Position Title Family Case Manager, Shelter
  
• Job Type Full time
  
• Department Integrated Support Services
  
• Reports to Manager Integrated Support Services

Position Overview
We are seeking a passionate and dedicated Family Case Manager to join our team and work within the Inn’s family shelter. This role focuses on assessing family needs, developing personalized housing-focused case plans, and connecting families with essential resources to support stability and enable them to transition to long-term housing. This role supports using a trauma-informed, client-centered, and strengths-based approach, with services rooted in housing-focused principles. The Family Case Manager plays a critical role in helping families navigate their journey from shelter toward stability, self-sufficiency, and permanent housing.

What You’ll Do

• Build a rapport with shelter families through regular meetings to provide support, set goals, and monitor progress toward stable housing.
  
• Offer emotional support and immediate crisis assistance to help families navigate challenges.
  
• Conduct intakes and assessments to identify needs, risks, strengths, and develop short- and long-term goals.
  
• Create and implement personalized case plans focused on achieving permanent housing.
  
• Advocate for families and connect them with culturally relevant resources, including housing, employment, mental health, healthcare, and financial aid.
  
• Maintain ongoing communication with Inn from the Cold teams to ensure wraparound support.
  
• Work with Housing Specialists, service providers, and landlords to facilitate housing searches and transitions.
  
• Support housing stability through programs like tax clinics, budgeting, employment workshops, and ID services.
  
• Complete applications for Income Support, Subsidized Housing, and Fair Entry.
  
• Build and maintain community partnerships; attend relevant community meetings.
  
• Provide warm handoffs as families move into housing or transition to other programs.

This position description reflects the general duties of the role; however, it is not intended to include all duties that may be inherent in the position. The Family Case Manager may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Knowledge and experience of diverse cultures and worldviews, community, and history.
  
• Completion of a diploma or degree program related to social work, family case management, or human services is preferred.
  
• Requisite sector experience may also be considered in combination with relevant coursework and case management practice knowledge.
  
• Knowledge of trauma-informed and client-centered care, crisis intervention, and conflict resolution skills.
  
• Knowledge and understanding of issues related to homelessness and its impact on families
  
• Ability to respond to the complex needs of families in a family shelter setting.
  
• Ability to plan and organize case plans effectively, monitor progress, and assist the family with goal completion.
  
• Knowledge of housing-focused community resources, services, and supports.
  
• Current First Aid/CPR is required.
  
• Suicide Intervention (ASIST), Self-Harm and Crisis De-escalation training is an asset.
  
• Strong work ethic, sound judgment, and reasoning skills, along with a commitment to discretion and family and staff confidentiality.
  
• Proficient documentation, including case notes and case plans, and survey reporting skills using a client information management system (HOMES).
  
• Computer literacy skills are required, including the ability to use MS Office 365 and Teams.
  
• Excellent communication, problem-solving, and teamwork skills.
  
• Able to communicate effectively both verbally and in writing in the English language.
  
• Police check and Child Intervention check are required for employment.

What We Offer
We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

• Competitive salary, where all employees are paid a living wage at minimum
  
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
  
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
  
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
  
• Supportive and flexible work environment, with ongoing training and development opportunities
  
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
  
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
  
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking ‘Apply Now’.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations throughout the hiring process. To request an accommodation, please contact us at [email protected] before your interview.