Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
Further information is available at www.bgis.com
SUMMARY
The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.
KEY DUTIES & RESPONSIBILITIES
Service Delivery
- Manage work orders to completion in BGIS or client-based web application.
- Facilitate alignment of client required services with contracts, schedules, and Pos.
- Review of work orders to determine if invoiceable or non-invoiceable.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLA’s are achieved.
- Review compliance documentation and upload to RealConnect.
- Create on demand work orders for service delivery.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Generate required data for SLA Scorecard.
- Available to work evenings and weekends.
- Other duties as assigned.
Innovation
- Advise management team of issues, concerns, or noncompliance to standards.
- Review internal and external reports and provide operational recommendations.
- Identifies opportunities for possible efficiency and/or simplification of processes.
Data Integrity
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
Memorable Customer Experiences
- Establish and maintains working relationships with Clients and service providers.
- Review CSAT.
KNOWLEDGE & SKILLS
- Strong written and verbal communication
- Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
- Strong customer-oriented skills. (1-3 years experience)
- Strong administrative and organizational skills. (1-3 years experience)
- Analytical and problem-solving skills. (1-3 years experience)
- Ability to work independently. (1-3 years’ experience)
- Strong attention to detail and data accuracy. (1-3 years experience)
- Excel experience in managing large amounts of data. (1-3 years experience)
- Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
- Experience working in a Shared Service environment. (1 year experience)
BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
