Epic Training Specialist

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

The Epic Training Specialist will use their adult education experience and skills to effectively develop, communicate and deliver Epic training curriculum. The Epic Training Specialist will work closely with other project team members, as well as clinical and non-clinical staff to gain a thorough understanding of the system and the associated workflows to ensure a comprehensive training approach. The Epic Training Specialist will also provide leadership and direction to classroom-based instructors. To ensure comprehensive system understanding, the Epic Training Specialist will participate fully in gathering and analyzing information and specifications regarding clinical practices/workflows and business processes; configuring aspects of the system; testing the system; developing and documenting policies and procedures that will support use of the system.

Here's What You'll Do

• Performing in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Helping Epic staff to better understand your organization's operational needs as they work with your team and end users to set the direction for your organization's workflows and system configuration
• Gaining proficiency in your organization's Epic workflows for the roles to be trained
• Developing, implementing, and instructing a role-based training program
• Building, testing, and maintaining the training environment
• Creating and maintaining the various training materials
• Training end users and additional classroom instructors
• Maintaining Epic-related policy and procedure documentation
• Monitoring and reporting training milestone achievements
• Developing training materials for system updates
• Troubleshooting problems and questions from end users
• Working with report writers to ensure that the application has the necessary reports
• Working with Epic representative, your organization's business community and end users to ensure the system meets the organization's business needs

Here's What You'll Need

• Bachelor's degree in clinical discipline/health informatics/adult education or equivalent program or equivalent work experience
• 3 years of healthcare/hospital clinical, patient access, or clinical project management with basic knowledge of clinical workflows & terminology
• Solid adult education skills; developing, preparing, and delivering education
• Excellent communication with strong follow-through & follow-up skills
• Ability to probe information about the underlying needs of the organization
• Communicate effectively with project team members and subject matter experts
• Eagerness to learn the system and promote it within the organization
• Understands the importance of and demonstrates a commitment to fostering a culture of Equity Diversity and Inclusion
• Proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, Visio etc.)
• Aptitude to learn the software & increase knowledge over time and apply new technologies
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong organizational, problem solving and analytical skills, with the ability to work equally well as a member of a team or alone to carry out project activities where resilience and creativity are essential
• Superior writing and presentation skills
• Innovative, results and detail oriented

Assets:

• Previous experience with Epic and/or Epic certification
• Previous project/systems implementation experience

Employment Type: 1 year CONTRACT with Benefits

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

Technical difficulties? Email [email protected] with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.