Enrolment Services Support

Faculty/Department UR International Unit UR International Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary

• Responds to front-line inquires by phone, email, in-person walk-ins, and virtual platforms;
• Organizes office mail, and sends out courier packages;
• Procures office supplies;
• Data entry of international undergraduate application and prepares student application materials for next phase of processing;
• Responsible for daily maintenance of office files;
• Process payments, issue receipts, and daily cash-out procedure;
• Provides support for monthly reconciliation process;
• Schedules appointments and coordinates meetings;
• Assists with the delivery of domestic and international events;
• Assists in writing, editing and proofreading documents and materials;
• Supervises the daily workflow and coordinates the training of all new Enrolment Services Support staff on front line procedures;
• Running application reports as necessary and providing to the Manager;
• Generating and sending admission decision letters;
• Updates social media sites and the unit’s website;
• Provides general administrative support;
• Plus More: Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success!

• Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff.
• Professional Growth: We support your development, offering opportunities for advancement and learning.
• Work-Life Balance: We value your well-being and know your personal life is most important!
• Dynamic and Inclusive Workplace: We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
• Innovation Culture: We encourage fresh ideas and innovative thinking.
• Competitive Compensation: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Benefit Pension Plan, and much more!

Position Requirements

• Grade 12, supplemented by the successful completion of a recognized business course;
• Minimum of three years’ related experience, preferably within a university environment;
• An equivalent combination of education, training, and experience may be considered.

• Demonstrated knowledge and skill in the use of Microsoft Office (Word, Excel, Access, and Outlook).
• Knowledge and skill in the use of University’s systems is an asset.
• Knowledge of the University community, programs and administrative offices.
• Knowledge of University policies and procedures is an asset.
• Ability to make administrative/procedural recommendations on sensitive and confidential issues.
• Demonstrated knowledge of generally accepted accounting principles, procedures, and processes.
• Experience in records management and tracking of information.
• Ability to maintain confidentiality of records and information.
• Ability to communicate effectively, both verbally and in writing.
• Ability to understand and execute oral and written instructions.
• Ability to work independently with minimal supervision.
• Ability to provide excellent customer service.
• Ability to organize multiple tasks and meet deadlines while maintaining accuracy and attention to detail.
• Demonstrated knowledge of and skill in office practices, principles and procedures.
• Strong interpersonal skills.
• Skill in the use of operating basic office equipment.

Physical Demands Pay Grade CUPE Phase 4 Salary Range $44,262.40- $59,768.80 Annually Status Term Work Hours Duration (if Term/Temporary) Two (2) years; with the possibility of extension and/or becoming permanent Full-Time/Part-Time Full Time Preference Posting No Preference Target Posting Not Targeted