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We are currently seeking an Assistant Registrar, Student Enrolment Services to join our Student Services - Registrar's Office team.
Job Overview
This role reports to the Associate Registrar. Reporting directly to this position are the roles of Coordinator, Student Enrolment Services located at the Surrey, Richmond and Langley campuses.
The Assistant Registrar, Student Enrolment Services is responsible for or provides support for the efficient and effective operation of the Student Enrolment Services (SES) department, providing oversight for the planning, development, and delivery of student enrolment services across KPU campuses. They are responsible for the ongoing management, delivery and benchmarking of enrolment services quality as an integral part of KPU’s strategic enrolment management plans, assessing and initiating change to existing services, and developing new processes that ensure effective operations and services to the KPU community. This involves leading a strong team in the delivery of service excellence, while providing functional, technical and operational expertise in the management of service delivery and student systems to the Office of the Registrar and the University.
The incumbent is a process-driven problem solver who utilizes their analytical and technical skills in the field of post-secondary enrolment services. They are also a champion of service delivery, leading a team that consistently works to improve service quality, staff productivity and systems efficiency.
The incumbent ensures KPU maintains compliance with university, provincial, and federal policies and reporting requirements. To that end they maintain a deep understanding of University policies and KPU’s student information system along with other related systems, in order to guide the implementation, maintenance and advancement of systems and service goals within the Office of the Registrar.
Education and Experience
- A bachelor's degree.
- Minimum of five (5) years recent related experience in or supporting the Office of the Registrar, in progressively responsible positions related to the delivery of effective enrolment services.
- Minimum three (3) years management or supervisory experience in a post-secondary institution. Formal supervisory training is an asset.
- Successful experience training and managing an effective team and implementing change resulting in improvements to service quality, staff productivity and systems efficiency.
- Or an equivalent combination of education, training and experience.
Knowledge, Skills, & Abilities
- In-depth knowledge of Canadian post-secondary education systems.
- Demonstrated ability as a functional lead administering a Banner Student module. Experience in a comparable student information system may be considered.
- Demonstrated ability supporting and maintaining systems in support of student enrolment services such as a full-service call-centre and virtual queuing platform.
- Demonstrated financial experience in payment reconciliation and payment handling systems, procedures and best practices.
- Demonstrated analytical skills, including problem-solving and needs analysis. Excellent organizational skills, including the ability to set priorities and meet deadlines. Ability to work independently, exercise good judgment and demonstrate initiative.
- Demonstrated ability to motivate and encourage teams in creating a cohesive working environment.
- Experience in business workflow design and business process improvements.
- Demonstrated experience using database reporting tools, web systems and software. Certification as a Microsoft Office Specialist in MS-Excel, MS-Word, and MS Access an asset.
- Sound understanding of strategic enrolment management concepts and academic policies and processes that contribute to a quality undergraduate experience.
- Proven ability to develop flexible approaches toward work procedures and to exercise tact, diplomacy and conflict resolution skills; uses sound judgement.
- Ability to establish and maintain effective working relationships with University administration, faculty, and staff.
- Excellent interpersonal skills with the ability to communicate patiently and effectively (both verbally and in writing) with a diverse range of people and situations. Actively listens to the issues of others in a manner that elicits cooperation and support. Demonstrates an effective and adaptive skill in communicating with students/individuals under stress.
- Provide conflict coaching with a view to helping resolve issues aiming for improved and direct communication without referral to higher levels.
- Proven ability to attend to and manage escalated inquiries in an effective, professional manner. Such handling of cases must be guided by confidentiality, neutrality, impartiality, and the ability to interpret and apply policies, procedures and regulations. Formal training in conflict resolution is considered an asset.
- Demonstrated ability to model appropriate professional, ethical and collaborative behaviours consistent with the responsibilities of this position.
- Ability to travel between campuses is required, possession of a valid driver’s license and access to a vehicle is preferred.
Salary Information
The above compensation range is the span between the minimum and maximum base salary for a position. Typically, initial salary placement is approximately halfway between the minimum and the maximum. This represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job with consideration given to internal equity.
Total Rewards
As a part of our total rewards offerings, KPU also offers extended health and dental benefits, healthcare spending account, generous vacation package, defined pension plan, parenthood top-up, sick leave, long-term disability, life insurance, professional development days, tuition waiver, inhouse training & development, inter-campus transportation, and more!
Note: Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time.
Visit https://www.kpu.ca/hr for more information on KPU’s workplace, culture and total rewards.
Note to Applicants
Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.
If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at [email protected].
Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.
We thank all applicants for their interest in employment with KPU. Only candidates who are legally eligible to work in Canada will be considered; only those selected for an interview will be contacted.
