Enhanced Operations Manager - CBSA Detention Centre

Our Story
Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings.
Commissionaires BC is a fast paced, complex environment where each department works collaboratively to achieve business objectives. As a not for profit organization each of our staff are passionate about our mandate, vision and values. If you are driven, use your initiative and looking for an environment where your voice is heard Commissionaires is the right place for you! Company Culture is extremely important to us and we foster an environment of collaboration, respect and hard work. No matter your job title we all roll up our sleeves to help each other.

Position Overview
Reporting to the Director, Client Services, the Enhanced Operations Manager will oversee the CBSA contract with Commissionaires BC, ensuring the success of the team and working closely with the client/stakeholders to address any concerns.

Major Responsibilities

• Manage delivery of service and team of staff at a CBSA Immigration Holding Centre in Surrey

• Regularly meet with client to discuss staffing requirements, identify client concerns and to facilitate proactive service delivery
• Understand and manage staffing requirements at the site, ensuring adequate coverage of all roles across the location
• Have a strong understanding and oversight of the specifics and protocols of all enhanced guarding roles across the site
• Ensure compliance with all site SOPs at all times, documenting and escalating any issues or concerns to the client
• Conduct and document site risk assessments, in accordance with existing policies and procedures
• Perform all other duties as assigned

People Management

• Create an environment for positive employee relations by using sound judgment and working with the client and Commissionaires human resources to ensure the fair and consistent treatment of all employees

• Build and support a high-performance team through the effective leadership and management of people
• Monitoring training of all staff to ensure compliance
• Provide direct supervision and leadership to shift supervisors, ensuring they have the information, support, equipment and required kit needed to successfully perform their delegated responsibilities
• Conduct investigations & complete required investigation reports as per established standards and protocols.
• Works with recruitment team to ensure effective placement of employees
• Identify training needs and facilitate on-site training as required

Education & Knowledge
Education: post-secondary degree or diploma in management or business administration or equivalent professional experience.
Experience: 5+ years of relevant client services and/or contract/operations management experience in a field directly related to law enforcement
Skills and Requirements

• Strong interpersonal and relationship building skills
• Able to work cooperatively with clients, senior management, peers, co-workers and team members
• Excellent communication skills both oral and written
• Customer service driven with mediation & conflict resolution skills
• Proactive team leader with excellent problem solving skills
• Proven time management and organizational skills
• Valid clean class 5 BC Driver’s License

• Valid BC Security License
• Advanced Security Training certificate
• Basic First Aid certificate

Required Security Clearances

• Public Works and Governments Services Canada (PWGSC) Basic Reliability (must be a Canadian permanent resident or citizen to obtain this clearance)
• RAIC and TSC
• Vulnerable Sector Check
• Must consent to a Criminal Background Check

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