Cultivate your Career
Working at the City of St. Albert means joining a dedicated team that aims to deliver outstanding service to our vibrant community. We pride ourselves on employing a diverse group of employees who each bring unique skills and contribute to delivering exceptional services to our residents. We value collaboration, accountability, respect, and enjoyment in our work each day.
The Opportunity
The City of St. Albert is recruiting 2 individuals to join our Policing Services team as Emergency Communications Operators.
Reporting to the Senior Emergency Communications Operator, this position will be responsible for being the first point of contact for all incoming calls to the St. Albert RCMP Detachment, including all Municipal Enforcement and 911 Emergency calls.
Responsibilities
-
Gathering and disseminating accurate information is a key link between the public and the police services.
-
Complaint taking, dispatching, answering emergency calls and providing assistance to the general public at the front counter and over the telephone.
-
Utilizing detachment radio equipment, performing CPIC entries, preparing court documents and creating/dispatching Municipal Enforcement files.
- Maintenance and retrieval tasks for various RCMP computer systems.
Qualifications
-
Completion of Grade 12 together with prior policing or dispatching experience and strong computer skills are necessary.
- At least one (1) year of call-taking/dispatching experience is preferred.
- Certification from an Emergency Communications Program is considered an asset.
- Experience with RCMP computer programs and familiarity with the RCMP environment is a definite asset.
- The ability to deal with people in a polite, courteous and informed manner is essential. The ability to stay calm in a variety of high stress, demanding situations is required, as well as the ability to prioritize and multitask.
Hours of Work
12-hour shifts. 7:00am–7:00p.m or 7:00 pm–7:00 am Shifts may be altered to meet operational needs. The regular hourly work schedule is based on eighteen hundred and seventy-two (1872) hours annually.
Compensation
The salary ranges from $64,920.96 - $ 78,960.96 per annum ($34.68 – $42.18 per hour), including a comprehensive benefits package with a Flexible Spending Account and Pension Plan.
Learn more about our benefits here: Employee Benefits Booklet.
Why You Should Work With Us:
- You will receive a Flexible Spending Account limit at the beginning of each calendar year (permanent full time $350 and permanent part time $175).
- Employees can purchase an annual Recreation Access Pass for $87 + tax, granting unlimited access to Servus Credit Union Place (excluding PLAYcare and registered programs), Fountain Park Recreation Centre, and Grosvenor Outdoor Pool.
Application Information
If you are interested in this opportunity, please submit a cover letter and resume via our City of St. Albert employment opportunities site stalbert.ca/employment.
Closing Statement
We thank all applicants for their interest and effort in applying. Only candidates selected for interviews will be contacted.
The City of St. Albert is committed to creating and fostering a diverse workforce where all are welcome and we find a common purpose and strength in our differences. All qualified candidates are encouraged to apply, including those from members of groups that are historically or continue to be underrepresented.
We respectfully acknowledge that we are on Treaty 6 territory, traditional lands of First Nations and Métis peoples. As treaty People, Indigenous and non-Indigenous, we share the responsibility for stewardship of this beautiful land.
