We're a fast-growing performance marketing agency that manages tens of millions per month in direct-response ad spending for awesome direct-to-consumer brands.
We work with disruptive brands, big budgets, and make crazy ideas come to life!
Our model is built upon the core values of Alignment and Transparency, which means that, unlike traditional agencies that win by charging huge retainers, Pilothouse wins by delivering huge results.
Alongside our team of 180+ members spanning Media Buyers, Copywriters, Content Managers, Landing Page Developers, Content Creators, Email & SMS Coordinators, CGC & Influencer Managers, we need an Email & Retention Marketer to own client relationships, develop email & customer retention strategies, and drive ongoing engagement and conversions — all while working alongside an amazing team.
REQUIREMENTS:
- 2–4 years of experience in email marketing or digital marketing.
- Proven ability to manage client relationships and develop tailored email/retention strategies.
- Strong analytical skills with experience in segmentation, campaign strategy, and performance analysis.
- Hands-on experience with platforms like Klaviyo, Mailchimp, and automation tools.
- Ability to collaborate with cross-functional teams (copywriters, designers, technicians).
- Track record of creating engaging content that aligns with brand voice and resonates with audiences.
ESSENTIAL QUALITIES:
- Strategic Thinker – Can design and execute lifecycle campaigns that balance client goals with performance metrics.
- Creative & Trend-Savvy – Brings fresh ideas, identifies emerging trends, and translates them into engaging campaigns.
- Analytical & Data-Driven – Comfortable digging into performance metrics to generate actionable insights.
- Collaborative – Skilled at acting as the hub of a multidisciplinary team and aligning everyone toward results.
- Problem Solver – Able to troubleshoot issues with flows, deliverability, or campaign execution with ease.
- Clear Communicator – Strong written/verbal skills for presenting strategies, insights, and results.
THE DAY-TO-DAY:
- Client Management – Build and maintain strong relationships, understanding client goals and tailoring retention strategies.
- Campaign Execution – Oversee end-to-end campaign creation: briefing creative, testing, scheduling, and launching campaigns.
- Performance Analysis & Optimization – Monitor key KPIs (open rates, CTR, conversions) and continuously A/B test and iterate.
- Segmentation & Strategy – Use customer data to create segmented, targeted campaigns for maximum engagement.
- Creative Direction – Guide email copy/design to ensure high-quality output that is both on-brand and performance-driven.
- Flow Management – Launch and optimize automated lifecycle flows that drive revenue and maintain engagement windows.
- Collaboration – Work closely with copywriters, designers, and technicians to bring campaigns to life on time and at a high standard.
ABOUT THE POSITION
This role sits on our Email & Retention team, where we focus on keeping customers engaged long after acquisition. You’ll act as the strategic lead for your accounts, bringing together cross-functional talent to build retention engines that drive client growth.
Whether you’re a seasoned email pro or a marketer ready to step up and own client strategy, this role is about impact, creativity, and execution.
ABOUT PILOTHOUSE
We are focused on building a team of hustlers who are passionate about the Direct-To-Consumer space and eager to learn and grow. We push each other to do awesome work and encourage team members to bring even the wildest ideas forward.
Team culture is everything at Pilothouse. We have regular check-ins to discuss industry trends and new opportunities. You'll work with a team that has decades of marketing experience who want to learn from you just as much as you will from them.
APPLICATION INSTRUCTIONS
Along with your resume, please submit:
- A cover letter
- A brief explanation of why you’re excited about this position
- (Optional but awesome) An example of past email/retention campaigns you’ve worked on that you’re proud of.
We appreciate your time and thank all applicants for their interest, but we will only be responding to shortlisted applicants.
BENEFITS
Perks for our online team members:
- Benefits package through Sun Life after completion of the 3-month probationary period
- Fun virtual events — we host company events to focus on fun and growth
- Casual dress
- Work from home
- Flexible work schedule
Perks if you’re ever in town:
- Commuter friendly — bike storage inside our office
- Dog friendly
- Beer on tap — cold, local beer waiting for you
Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year
Work Location: Remote
