We are currently seeking a Director, Retail Banking to join our team.
The Director, Retail Banking is responsible for developing and directing the growth strategy and service portfolio goals for assigned branches within a specific First West region. The role proactively promotes the organization within the community; provides sales and service leadership, coaching and direction to branch management; leads all strategic aspects of the promotion, sale and referral of FW products and services; and participates in the development and implementation of corporate and regional sales standards. This position is primarily based at branches across the Envision region, with additional support provided from our Langley Collaboration Centre.
Here’s what would be included as a part of your typical day
- Leadership: Provides leadership and direction to assigned branches through coaching and mentoring of the branch management team; ensures a high degree of employee engagement and retention; recruits, determines appropriate orientation/training and ongoing development plans; and evaluates the performance of assigned branch managers. Utilizes the Day in the Life as a guideline to prioritize and manage schedules - to align efforts in reaching goals while offering a remarkable, consistent member experience across First West.
- Annual Business Plan: Ensures retail branch sales and service business plans, marketing plans and operations align with FW strategic direction and long term critical success factors; establishes and monitors expectations for assigned branches and ensures annual goals and targets are achieved or exceeded; develops and implements solutions to assist branch managers in the execution of annual business plans, operational framework and overall performance and profitability.
- Business Development: Identifies and develops opportunities to promote FW within the community; develops new and enhances existing member relationships; participates in community clubs, associations, and events as an advocate to promote First West.
- Risk Management: Ensures risk management processes and procedures are in place and functional to manage fraud, reduce potential losses and meet corporate objectives; addresses audit issues/concerns and makes recommendations for change, where required; reviews policy and procedure issues and recommends or approves changes and/or exceptions, as required. Ensures procedures with respect to confidentiality, credit, equipment, safety and audit/risk management requirements are adhered to at all times.
- Financial Management: Monitors and approves pricing exceptions for loans and deposits within established guidelines; monitors branch profitability and coaches branch management on methods to increase revenue and/or reduce expenses; and completes credit adjudication within established limits, as required.
Required Skills, Experience & Qualifications
- Bachelor’s Degree in related discipline or equivalent combination of education and experience required
- Branch Compliance Officer (BCO) required
- PFP (or obtain within 18 months) required
- Mutual Funds license preferred depending on region
- 8 years in retail banking branch management role, or equivalent required
- Commercial banking experience preferred
- Credit adjudication experience preferred
- Demonstrated leadership attributes and/or experience motivating and coaching a high performances sales team
- Proven ability to develop and execute on strategic sales and service plans
- Proven skills in business development and achievement of sales goals and targets
- Demonstrated written and verbal communication skills with ability to interact effectively with a wide variety of people
- Proficient in computer software e.g. Microsoft Office and banking software programs
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
Why work for us?
We offer a total rewards package that recognizes the meaningful work you do to support our members and our communities, which includes:
- A competitive base salary plus performance-based incentive compensation
- Annual merit pay increases
- Flexible benefits as well as support for retirement benefits
- Vacation time, a flexible “Day4U” and the option to purchase up to five additional vacation days
- Other financial perks such as our Employee Banking Advantages which includes waived or reduced financial service fees, reduced rates on personal loans, mortgages and no-interest loans on lifestyle-related items that promote health, wellness, learning and business aptitude
In addition, you can enjoy socially conscious perks, like three paid days off every year, to volunteer for causes you care about.
What’s your place in the First West story? Apply now and let’s find out together!
First West regrets that only candidates selected for an interview will be contacted.
Diversity & Inclusion:
First West Credit Union is committed to diversity and inclusion. Our goal is to create an inclusive, accessible environment for our candidates and employees that reflects the communities in which operate. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, accessible meeting rooms or other types of accommodation), please let us know and we will work with you to meet your needs.
What’s in it for you:
First, we strive to make our team members feel genuinely rewarded. You’ll have:
- Mental health coverage and resources
- Customizable health benefits, as well as topped-up parental leave
- Performance-based compensation, employee banking advantages and group RRSP matching
- Vacation time and flexible work arrangements to support your lifestyle
We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.
We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.
By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.
Take the next step in your career as part of our team. Apply for this opportunity!
Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.
Diversity, Equity, Inclusion & Belonging
At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.
We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.
If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.
Your individuality is welcome here.
About Us
We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union.
Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.
