Company Bio
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
For 100 years and counting, Southlake Health has built health communities through leading-edge care. While many things have changed over the years, Southlake’s unwavering pride for people, place, and performance has stood the test of time.
The Southlake Health Family of 6,000 medical professionals, staff, volunteers, and students work together to deliver leading edge care, close to home – every day. We are there for every person who comes through Southlake’s doors, no matter where they may be in life’s journey. Our care extends beyond our walls, reaching every community we serve and work within. Our performance is driven by our heartfelt dedication to the health and wellness of patients and communities because everyone deserves the best care and the best experience.
As Southlake Health looks to the future, our vision remains clear: to continue growing alongside our communities. This vision is anchored in our commitment to put people first – pushing boundaries and embracing the latest medical advancements while never forgetting to meet people where they are in life. Every innovation, every new treatment technique, every interaction is driven by our desire to provide leading edge care patients expect and deserve.
As part of our ongoing journey, Southlake Health is looking for a Director of Operational Excellence to lead and develop key initiatives that strengthen our operational effectiveness and long-term financial health. You will be at the forefront of driving enterprise-wide change. If you are forward-thinking with a passion for optimization that makes a significant impact, we invite you to explore below.
Qualifications
- 5–10 years of relevant hospital experience and Master of Business Administration or Masters in Health Administration preferred
- Exceptional stakeholder management skills, with the ability to influence at all organizational levels
- Strong analytical and problem-solving abilities
- In depth knowledge and understanding of hospital funding, finance and benchmarking approaches/methodologies as well as broader health care industry knowledge
- Conceptual and strategic thinking, supported by data-driven decision-making
- Excellent written and verbal communication skills, with the ability to present ideas clearly and persuasively
- Hands-on experience in transformation, clinical operations management, or process improvement
- Experience with project management (or PMP designation)
- Change management certification an asset
- Familiarity with Lean, Six Sigma, or other continuous improvement methodologies - certification is an asset.
Closing Statement
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Primary Responsibilities
Reporting to the Executive Vice President and Chief Operating Officer, the Director of Operational Excellence will focus on driving operational efficiency, championing continuous improvement, and financial sustainability initiatives. You will play a critical role in helping Southlake Health achieve its operational efficiency and sustainability goals by ensuring operational processes are optimized and meet hospital benchmarks and expected performance.
What You’ll Be Doing:
- Identify, analyze, and lead the implementation of process improvements to enhance operational efficiency and effectiveness across the organization while ensuring a positive patient, staff and provider experience
- Provide leadership to fully leverage external and internal benchmarking results and standardization
- Lead implementation of initiatives that support both clinical and operational processes through the use of process improvement methodologies
- Track and monitor implementation efforts to sustain results and refine processes
- Act as the internal cross functional support leaders providing guidance and consultation to key areas, allowing portfolio leaders to leverage your expertise to champion change initiatives that align strategically
- Facilitate workshops and/or other forums to focus improvement, transfer knowledge and engage team members, managers and leaders across the organization
- Develop the operational excellence roadmap, aligned with the organization's strategic plan in collaboration with key internal stakeholders
- Deliver results according to the implementation approach approved by the Executive Leadership Team
- Own the execution and management of projects with impact across multiple service areas and be responsible for building synergies and efficiencies between the different functions
- The role will work closely with other cross-functional teams to drive business performance and is a key contributor to achieving a balanced operating budget position
- Champion and sustain a robust improvement infrastructure allowing program-level operational improvements to be made in near real time with cross-functional collaboration and sharing across portfolios
- Provide coaching and training to leaders on operational excellence
Why Join Our Team:
- Best in class workplace environment prioritizing a culture of belonging and wellness
- Hybrid working model
- Progressive Health & Dental Benefit Plans
- HOOPP Pension Plan, with Employer and Employee sharing premiums
- Enhanced wellness initiatives, including virtual fitness classes and onsite gym membership
We appreciate your application. All communications will be held in strict and professional confidence. Only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.
Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.
Health & Safety Workplace Responsibilities
It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.
Anti-Oppression/Anti-Racism at Southlake Health
Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.
Accommodation & Diversity in the Workplace
At Southlake, we are committed to employment equity, diversity, and inclusion in the workplace, and fostering equity, diversity, and inclusion in recruitment practices is a key aspect of the search process. The current posting is in search of candidates who identify from the following equity-seeking groups: women, racialized persons/persons of colour, Indigenous Peoples, persons with disabilities, and persons of the 2SLGBTQ+ community. If you are of the aforementioned identities and feel comfortable making it known, you may choose to self-identify as a member of a designated group. Any information directly related to you is kept confidential and used in a safe manner to inform our recruitment process towards being an equal opportunity employer.
We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview.
The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed in a fair and equitable manner.
