Marketing Statement
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities
Participates in the quarterly consolidated and local signups encompassing holiday block, regular or spare board work and annual vacation; assigns all known daily work to Operators for the next day; conducts daily roll-calls for outstanding work assignment and conducts other dispatching.
Performs a variety of administrative functions such as responding to operator trouble calls or inquiries, inputting and updating manual and computerized records; responding to Operator requests where there are contractual terms or established guidelines; and processing Transit Operators daily pay and leave exceptions. All work involves the assessment of obligations, National Safety Code regulations (NSC) and spare board rules and the selection of the best option to address unsigned work considering factors such as cost and service implications while ensuring no punitive impacts on Operators.
The actual duties performed by each position will vary from depot to depot-based on operational requirements and shift schedules.
Qualifications
Requires completion of Grade 12 including courses in word processing and spreadsheet software.
Requires twelve (12) months prior experience in a customer service oriented environment dealing with potentially sensitive issues, upset customers and conflicts, plus up to 18 months in the position to gain a working knowledge of spare board rules and various sections of the UNIFOR collective agreement governing Transit Operator's work assignments and pay, National Safety Code, routes, schedules and procedures and the DOMS application.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
Hours may vary as this is a casual position on as and when required basis.
Work Designation
Resident
This position works predominately on-site.
Rate of Pay
Salary $6,351 - $7,617 per month (Actual salary offered will be commensurate with education, experience and internal parity).
The Total Compensation Package includes Extended Health, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility. Focus on your development through training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.
How to Apply
Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: July 22, 2025
Closing Date: August 07, 2025
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected]
