Deployment Technician

Position: Deployment Technician
Location: Richmond Hill, ON

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Key Responsibilities:

• Deliver an exceptional customer experience by maintaining contractual service levels
• Function as a Site leader on project assignments, As required
• Utilize your experience and knowledge for customer documentation development
• Perform hardware warranty and non-warranty repairs of desktops and notebooks.
• Perform imaging and re-imaging of workstation operating systems and applications
• Provide end-user support and assistance on various operating systems and applications
• Execute complex moves, adds, changes of computer equipment.
• Complete complex hardware and/or software upgrades to existing equipment.
• Perform network connections for desktops and printers.
• Support and service customers with POS, Servers, Switches, Routers and Wi-Fi.
• Maintain; or ability to attain, major vendor (HP, Dell, Lenovo, Lexmark, Xerox, etc.) certifications.
• Maintain your Comptia certifications
• After hours support as required
• Must be able to lift a minimum of 40 lbs independently on a regular basis.
• Other duties as required

Skills & Qualifications:

• Must have a valid driver’s license, vehicle and insurance.
• Ability to pass Security Clearance check is required.
• 1-2 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systems
• High School Diploma is required
• Comptia A+ Certification is an asset.
• Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.). is an Asset
• Experience with POS, Servers, Switches, Routers and Wi-Fi.is an Asset
• Experience with current Operating Systems.
• Experience with determining and resolving problems with laser printers (major vendors) preferred.
• Experience in diagnosing, documenting and troubleshooting issues spanning multiple technologies. preferred.
• Strong time management skills with proven sense of urgency to complete tasks and assignments.
• Good written and verbal communication skills.
• High level of integrity and honesty.
• Ability to take direction and follow practices and procedures consistently and accurately.
• Ability to work independently as well as in a team environment.
• Bilingualism is an asset

Working Conditions:

• Standard work hours are Monday to Friday, 9:00am to 5:00pm
• 30-minute unpaid lunch break
• Availability to work evenings, weekends and out of town
• May be required to work overtime, with paid compensation based on local Employment Standards Act.
• Travel to client sites, with the ability to travel long distances when required
• Frequently assigned to new tasks to adjust to changing priorities.

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.