Job Posting: Deployment & Support Specialist (Healthcare Technology)
Location: Delta, British Columbia
Job Type: Full-time / Hybrid
Company: Tochtech Technologies
About the Company:
Tochtech Technologies is a digital health company, developing award-winning IoT (Internet of Things) products and solutions for the growing senior care and health care market segments. Tochtech is based in Delta, BC.
IoT is a rapidly growing area of technology with exciting opportunities in smart home and smart community solutions. This in combination with the explosion of the world's senior population makes this an exciting, dynamic sector with many opportunities for learning and growth.
www.tochtech.com
About the Role:
We are looking for a Deployment and Support & Specialist who brings experience in implementation of IT devices at client sites and providing outstanding customer support, to join our growing organization. Reporting to the Director of Operations, the Deployment and Support Specialist is responsible for device deployment, installation, and delivery, providing technical support to business clients, and maintaining comprehensive documentation to ensure smooth operations and processes for the deployment of Tochtech’s products. Experience in the healthcare space or with dealing with healthcare clients will be an asset.
The ideal candidate has a Bachelor of Science degree or equivalent and brings a minimum of 5 years working experience in a technical, customer-supporting role. Additionally, the candidate brings excellent communication skills to interact professionally with clients and colleagues, a flexible and adaptable attitude, the ability to work independently while managing multiple priorities and a willingness to learn. Experience working in healthcare environments and an understanding of industry needs will be highly valuable.
Responsibilities:
1) Deployment, Installation, and Delivery
- Set up and configure business portals and prepare devices for deployment.
- Conduct on-site installation or delivery of devices as required.
- Provide follow-up support for new deliveries.
- Perform a full data check for the first two weeks after installation.
2) Customer Support
- Provide technical support for client managers and business clients.
- Assist client managers in troubleshooting technical issues reported by clients.
- Respond to customer inquiries and resolve technical concerns efficiently.
- Communicate clearly and effectively with clients, understanding their unique needs and challenges.
3) Documentation
- Maintain clear and detailed records of all installations, deployments, and technical issues.
- Create and update user guides, troubleshooting manuals, and FAQs for internal and client use.
- Document best practices, configurations, and solutions to ensure consistency in deployment and support processes.
- Provide training materials and support documentation to assist client managers in handling common issues.
Qualifications:
- A Bachelors degree or equivalent
- 5-years working experience in technical support, IT and/or deployment services. Technical documentation experience would be highly valued.
- Technical knowledge in IT networking, business portals, IoT devices, or related healthcare technologies is a plus.
- Experience in or with the healthcare industry (working with healthcare providers, long-term care facilities, or healthcare technology) would be an asset.
- Ability to work independently with minimal supervision and ability to take initiative in developing solutions.
- Excellent communication and interpersonal skills, with the ability to explain technical solutions to non-technical clients.
- Flexible and adaptable attitude to handle changing priorities and client needs.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Ability to manage multiple tasks and priorities ensuring timely follow-up.
How to Apply:
If you are interested in this opportunity, please send your resume and a brief cover letter to [email protected]
We look forward to hearing from you!
Job Type: Full-time
Pay: $70,000.00-$85,000.00 per year
Benefits:
- Extended health care
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
