Duties and Responsibilities:
Reporting to the Director, Advancement Services, and supervised by the Departmental Administrator, the Database and Administrative Assistant is the public face of University Advancement and is responsible for front-line customer service and other administrative duties for the Department.
Qualifications:
- Excellent communication skills and interpersonal skills.
- Diplomacy when dealing with the public, and in particular donors, alumni, and volunteers.
- Knowledge of the following: Word, Excel, Access, Banner Advancement, FAST, Outlook, Sharepoint and Teams as well as HR forms.
- Some knowledge of research methods (print and digital).
- Knowledge of general office practices.
- Attention to detail.
- Strong organizational and administrative skills.
- Solid understanding of online systems.
- The ability to work overtime work is required. Participation at donor events, which are often held in the evenings, would be required.
Education and Experience:
- Completion of two years of post-secondary education.
- Two years of experience involving customer service as well as administrative experience in a donor-focused environment.
- Knowledge of Banner and data entry.
- Good knowledge of business practices, office organization, and procedures is required.
- The incumbent must be proficient in Word, Excel, Access, Banner, FAST, Outlook, and the internet. Equivalencies will be considered.
HR Note:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.
