Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will communicate effectively in both English and Spanish, or other languages, to assist a diverse customer base. Your ability to analyze customer needs and provide tailored solutions will be key to ensuring customer satisfaction and loyalty.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services while demonstrating excellent phone etiquette.
- Assist customers with order placement, account management, and troubleshooting issues.
- Analyze customer feedback and data to identify trends and improve service delivery.
- Engage in upselling opportunities by recommending additional products or services based on customer needs.
- Maintain detailed records of customer interactions through data entry into the company’s CRM system.
- Collaborate with team members to enhance overall customer experience and resolve complex issues.
Requirements
- Proficiency in English is required; bilingual skills in Spanish or other languages are highly desirable.
- Previous experience in a customer service or sales role is preferred.
- Strong communication skills with the ability to articulate information clearly and effectively.
- Excellent analytical skills to assess situations and provide appropriate solutions.
- Familiarity with data entry processes and CRM software is a plus.
- Ability to work well under pressure while maintaining a positive attitude.
- A commitment to providing outstanding customer service at all times.
Join our team as a Customer Service Representative where your skills will make a difference in the lives of our customers!
Job Types: Full-time, Permanent
Pay: $17.80 per hour
Expected hours: 36 – 40 per week
Work Location: In person
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