At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job, you’re a part of something bigger. We’re proud to deliver the Best Customer Buying Experience. At the core of it all is our people where "Everything We Do is Driven by You"; your passion, your purpose, your potential.
Be the reason our customers keep coming back! Steele on Demand is on the lookout for a Customer Service Representative to become part of our team.
In this role, you’ll be the friendly face and go-to contact for customers looking to rent vehicles through Steele on Demand. From handling inquiries about pricing and availability to updating vehicle tracking systems and keeping things running smoothly behind the scenes, you’ll play a key part in delivering top-tier service. If you thrive in a fast-paced environment, love helping people, and have a knack for staying organized, this is your chance to hit the road with a company that’s going places!
Wage Range: $16.65-$18.80 per hour
Responsibilities
- Provide welcoming and courteous service to all customers
- Respond to incoming calls related to reservations, rate quotes, and general inquiries
- Deliver exceptional customer service by assisting customers and evaluating their rental needs both in-person and over the phone
- Offer information and solutions to customers, liaise between other Steele on Demand locations and insurance companies
- Process check-ins, communicate vehicle features, assess condition of vehicle prior to rental and review rental contract/agreement with customer
- Use sales skills to offer customers optional protection packages, fuel options, or upgrades
- Process returns, assess vehicle condition and process customer billing
- Notify Management and Service of any known vehicle problems and any required vehicle maintenance
- Regularly inspecting vehicles
- Handle a range of administrative and basic accounting tasks, including updating of website
- Transporting customers or vehicles as needed
- May be required to assist in vehicle detailing, upon return as required
- Perform miscellaneous and backup duties, as required
Qualifications
- Proven experience in a customer service role
- Administrative support experience is an asset
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Hardworking, self-motivated and have excellent time management skills
- Proficient in Microsoft Office Suite
- Must have a valid drivers license and provide a clean drivers abstract
Why You'll Love Steele Auto Group:
At Steele Auto Group, you’re not just joining a company—you’re joining a community. We’re all about:
- Retirement Savings Plan – Employer-matched up to 4% (and up to 5% after 5 years), because your future matters.
- Flexible Health & Dental Plans – Six cost-shared options tailored to your lifestyle.
- Mental Health & Wellness Support – 24/7 confidential support for you and your family through our Employee Family Assistance Plan (EFAP).
- Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
- A Fun & Supportive Team – Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on.
- Growth Opportunities – We promote from within and support your professional journey.
Steele Auto Group is more than just a workplace; it’s a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we’re proud to foster a workplace that’s fair, inclusive, and full of opportunity for everyone.
Apply today and start your journey with Steele on Demand.
Based in Dartmouth, Nova Scotia!
Learn more about us at www.steeleauto.com
We can’t wait to meet YOU!
