Sioux Lookout, ON, Canada
Job Type
Full Time
About the Job
Job Responsibilities
Supervision & Staff Coordination
- Supervise and schedule the activities of delivery staff.
- Monitor drivers to ensure they are taking all boxes for orders, delivering on time, accurately weighing, and entering information for AWBs.
- Train new team members on customer service standards and safe delivery practices.
- Monitor performance and ensure compliance with health, safety, and company procedures.
- Oversee the order desk when the manager and assistant manager are not available
- Ensure the backroom is clean and organized at all times.
Route Planning & Delivery Management
- Review daily customer orders and prioritize based on delivery timelines and geographic location.
- Develop efficient delivery routes to meet service commitments and minimize delivery time and fuel use.
- Coordinate delivery schedules, taking into account customer availability, order urgency, and road conditions.
- Ensure delivery vehicle safety checks are completed and any issues reported promptly.
Customer Service & Issue Resolution
- Maintain service logs and customer feedback records to improve future service.
- Supervise and support the order desk team, ensuring orders are processed accurately and on time.
- Coordinate with other departments to ensure order fulfillment and customer satisfaction.
- Identify areas for process improvement to enhance efficiency.
Administrative
- Maintain delivery and customer service logs for internal tracking.
- Participate in strategic planning related to customer service improvements and logistical efficiency.
- Ensure AWBs are inputted for tracking.
- Complete Transportation of Dangerous Goods paperwork
- Ensure vehicle logs are being completed and vehicles are ready for business
Terms of Employment: Permanent Full-time (30 hours/week)
Positions Available: 1
Wage/Salary: $56,160 - $58,240 per year (Based on Experience)
Benefits
After completing the 3 month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 20% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP program.
Location of Work: 48 Front Street & 79 Queen Street; Sioux Lookout
Education: Completion of high school or equivalent combination of education and experience
Work Experience: 1 year of delivery/logistics related experience
Language of Work: English (Bilingual – French/English is an asset)
Closing Date: September 26, 2025
Start Date: October 6, 2025
Transportation: Fresh Market Foods will cover a one-time round-trip travel cost for the successful candidate to our location and back to their permanent residence at the end of the work period. This does not include the cost for a full trailer move (household goods, trailers, or large personal belongings etc).
Apply with Resume to:
Liz Ward, Human Resources Manager
In Store: 79 Queen Street; Sioux Lookout, ON
Email: [email protected]
Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodations will be provided during the hiring process.
