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Customer Service (Branches)

Toronto Public Library
$41 - $47 an hour
Toronto, Ontario
2 weeks ago
Job Number:
J0725-0413
Posting Date:
July 31, 2025
Closing Date:
August 11, 2025
Job Title:
Librarian
Branch/Department:
Thorncliffe
Division:
Branch Operations & Customer Experience
Specific Position Information:
The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.
Employment Type:
Temporary Full Time
Hours per week:
35
# of Open Positions:
1
Salary:
$41.98 - $47.40/Hour
Pay Band:
PE162


POSTING TYPE: SENIOR QUALIFIED PROCESS – ARTICLE 16.02

Status: Temporary Full-Time (With an expected end date of March 21, 2026)

SPECIFIC POSITION INFORMATION:

The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.

Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 19):

35 hours per week. Evenings and Saturdays required.

JOB SUMMARY

  • To provide professional direct and indirect customer service

DUTIES:
Under the general direction of the designated supervisor, the position is responsible for:
Leadership Functions:

  • service delivery in the absence of the designated supervisor participating in implementing training programs

Service Functions:

  • providing information services and participating in the development of information tools at the system level
  • planning, conducting and evaluating individual programs and events participating in community outreach
  • participating in branch and system collection development (recommending selection and weeding)
  • performing various duties at the branch, area and system level in areas of expertise such as: children's collections and programming, collection development, community outreach


Qualifications:

  • Graduate degree in Library or Information Science from an accredited institution or equivalent education
  • Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
  • Professional skills, including information services, collection development and knowledge of adult, young people's and children's literature
  • Strong interpersonal, communication, organizational, and customer service skills
  • Ability to plan, conduct and evaluate programs
  • Flexibility

The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.

ACCOMMODATION:
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

APPLICATION PROCESS:
Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.

All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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