At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world
This Position reports to:
Operations Service Manager
This Position reports to the: Operations Manager
The work model for the role is: hybrid
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
This role is contributing to the Electrification Service and Distribution Solutions divisions in Canada.
Your Role: Own the Challenge
Leads the end-to-end handling of warranty cases, including claim intake, validation, resolution, and follow-up, ensuring compliance with company policies and customer expectations.
Evaluates warranty claims from customers, validating warranty terms based on the original order and ensuring eligibility before proceeding with resolution.
Handles factory recalls from start to finish, including booking field service appointments, obtaining purchase orders from the factory, and scheduling shipments of replacement parts or equipment.
Coordinates with Sales, Operations, Supply Chain Management, After-Sales Service, and other internal/external teams to resolve warranty-related issues efficiently.
Prepares and analyzes regular statistics related to warranty cases (e.g., volume, resolution time, common issues) using available tools and additional relevant data.
What it takes to run what runs the world
Superior customer service skills with a strong ability to manage customer expectations, resolve issues efficiently, and maintain a positive customer experience throughout the warranty process.
You are immersed in and highly skilled in working with customer service platforms, warranty management systems, and ERP tools within the industrial equipment and services sector.
You have 3–5 years of experience in warranty case management, technical support, or customer service, preferably working as a Warranty Coordinator or Technical Support Specialist with electromechanical products or industrial automation technologies.
(Optional) Possess an enhanced knowledge of and are highly adept in SAP, Salesforce Service Cloud, and Microsoft Excel.
You are passionate about problem-solving and customer satisfaction, and you are innovative around process optimization and cross-functional collaboration.
Degree in or proven experience in Mechanical/Electrical Engineering, Industrial Technology, or Business Administration.
Why ABB?
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
#LI-hybrid
ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:
Women
Indigenous peoples
Members of visible minorities
Persons with disabilities
ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.
