ABOUT US
SOAR Community Services is a long-established health and social service provider in Brantford, Brant County and Haldimand County. We deliver a comprehensive continuum of services across addictions, mental health, housing, justice and employment. We are accredited for our excellence in service provision.
JOB RESPONSIBILITIES
The Crisis Phone and Walk-in Services provide immediate support and/or counseling for individuals experiencing mental health, addictions, or situational crisis for all ages. The Crisis Counsellor will assess each situation to determine the best way to help.
As a Crisis Counsellor for our phone and walk-in services, you will respond to client needs by:
- Providing risk assessments and referrals
- Conducting crisis intervention and stabilization
- Offering solution-focused counselling
- Liaising with resources, supports and referral sources
We are also a partner agency with 9-8-8, Canada’s official three-digit national helpline for suicide prevention and emotional distress. This service is available 24/7/365 and accessible to everyone from coast to coast to coast. The Crisis Counsellor will provide immediate assessment and support to individuals who call the 9-8-8 call line.
Hours of work: Varied shifts: 8 a.m. -4 p.m., 11 a.m. – 7 p.m., 4 p.m. to 12 a.m., 7 p.m. to 3 a.m. Looking for candidate to primarily work weekends.
Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development
COMPENSATION AND BENEFITS
Hourly wage: $24.74 plus shift premiums
The Perks
- A Fitness Benefit for gym memberships, exercise equipment and lessons for various physical activities for part-time staff and their families
- An Employee Assistance Plan for all staff and their families
- 24 hours of Personal Leave Time per year for part time staff (pro-rated the first year)
- Fun events for all staff
- Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff
- An Agency committed to ensuring your physical and mental health/safety is paramount
REQUIREMENTS AND QUALIFICATIONS
- Have a college diploma in the Human/Social Services field, with a University Degree in a related Social Sciences preferred
- Have a minimum of 2 years’ counselling experience in an Addictions and/or Mental Health setting, with specific experience working with individuals in crisis situations
- Be proficient in MS Office and be familiar with databases
- Have access to reliable transportation
- Ability to manage frequent exposure to direct traumatic stress
- Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense
Start date: as soon as possible
Job Type: Part-time
Pay: From $24.74 per hour
Benefits:
- Casual dress
- Company events
- Employee assistance program
- On-site parking
- Paid time off
- Wellness program
Education:
- DCS / DEC (required)
Experience:
- counselling: 2 years (required)
Work Location: In person
Application deadline: 2025-09-05
