Faculty/Department AVP (Academic) Office Unit AVP (Academic) Office - Other Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1 Position Summary
Why Join Us?
Join us in making a meaningful impact—apply today and help students thrive!
Position Requirements
Skills That Will Ensure Your Success in the Role:
Are you a detail-oriented and tech-savvy professional who’s passionate about supporting student success and ensuring the smooth delivery of an essential academic course in an online learning environment? Join us as our new Course Support Specialist!
The primary purpose of this position is to ensure the smooth operation, administration, and student support for UNIV 001, a non-credit academic course delivered through the University’s online learning platform. The Course Support Specialist is responsible for maintaining and updating the course site (UR Courses), managing routine communications with students, tracking student progress and course completion, coordinating timely grade submission to Banner, and supporting the academic integrity of the course. This role contributes directly to the University’s academic success and student support priorities by ensuring that learners receive timely information, experience minimal technical disruption, and are guided toward successful course completion. The position supports the Associate Vice-President (Academic) in fulfilling institutional commitments related to the delivery and integrity of the course.
What You’ll Do:
The primary purpose of this position is to ensure the smooth operation, administration, and student support for UNIV 001, a non-credit academic course delivered through the University’s online learning platform. The Course Support Specialist is responsible for maintaining and updating the course site (UR Courses), managing routine communications with students, tracking student progress and course completion, coordinating timely grade submission to Banner, and supporting the academic integrity of the course. This role contributes directly to the University’s academic success and student support priorities by ensuring that learners receive timely information, experience minimal technical disruption, and are guided toward successful course completion. The position supports the Associate Vice-President (Academic) in fulfilling institutional commitments related to the delivery and integrity of the course.
What You’ll Do:
- Maintain and update the course site in UR Courses (Moodle) each term to ensure accurate, accessible, and current information for students.
- Revise the course syllabus each term to reflect any changes to expectations, timelines, or course structure.
- Respond to student inquiries to ensure clarity around course requirements and processes and to support student success.
- Identify and troubleshoot student issues related to course navigation, access, or technical errors, referring cases to Information Services when needed to minimize barriers to completion.
- Monitor student progress throughout the term by reviewing system-generated reports and identifying students at risk of non-completion in order to initiate timely communications and reminders.
- Send scheduled and ad hoc messages to students throughout the term to reinforce expectations, provide key dates, and encourage course completion.
- Compile and analyze data from the learning management system (UR Courses) to track trends in completion, engagement, and academic performance across terms.
- Transfer final course grades into the University’s student information system (Banner) to ensure timely and accurate recording of academic outcomes.
- Report suspected academic misconduct to the student’s Faculty or College and notify the Associate Vice-President (Academic) to uphold academic integrity standards.
- Refer students to appropriate academic and non-academic supports when needed to promote student well-being and academic success.
- Plus More: Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success!
Why Join Us?
At the University of Regina, we’re more than just a campus – we’re a community!
Join our team and enjoy:
Join our team and enjoy:
- Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff.
- Professional Growth: We support your development, offering opportunities for advancement and learning.
- Work-Life Balance: We value your well-being and know your personal life is most important!
- Dynamic and Inclusive Workplace: We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
- Innovation Culture: We encourage fresh ideas and innovative thinking.
- Competitive Compensation: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Benefit Pension Plan, and much more!
Join us in making a meaningful impact—apply today and help students thrive!
What You’ll Bring to this Position:
- Completion of a post-secondary diploma or equivalent
- Previous experience in student support, academic administration, or related roles in a higher education setting is an asset.
- A combination of education and experience may be considered.
Skills That Will Ensure Your Success in the Role:
- Experience with University’s learning management system (UR Courses) or Moodle
- Time management and effective communication skills
- Effective oral and written communication skills
- Basic IT skills
- Conflict resolution skills
- Ability to work independently and collaboratively
- Proactive and resourceful
- Build networks and relationships with relevant units/individuals across campus
- Model integrity and inclusiveness
- Understands and respects confidentiality
- Excellent command of English, and French would be an asset
- Familiarity with Banner would be an asset
Additional Information
Contact Information
Job Open Date
06/09/2025
Job Close Date
06/15/2025
Open Until Filled
No
Special Application Instructions
We know imposter syndrome can get in the way, so please don’t hesitate to apply. We’d love to hear from you. Submit your application today!
Diversity Statement
The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. The University welcomes applications from all qualified individuals, including individuals within the University’s employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.
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