Come be a part of Desco - one of Canada's Best Managed Companies since 2009 – earning us the ultimate honor of Platinum Club Member Status.
SUMMARY:
We are currently looking for a driven, career motivated, and customer service oriented individual to join our Customer Service Counter team located in Hanover, ON.
If you consider yourself a quick learner with an eye for detail, a customer focused mindset, and enjoy the challenge of physical work - this may be the opportunity for you!
DUTIES:
Reporting to the Branch Manager, this role’s focus is to generate new and repeat sales by providing customer service excellence at the counter and presenting a professional and attentive image to customers and suppliers. The role will also provide back-up to the warehouse as required.
- Serve customers by phone or in-person, ensuring the customer’s order is entered accurately into our system.
- Accurate and efficient picking of customer orders for pick up at the counter and for delivery when appropriate.
- Answer pricing enquiries and stock checks. Provide technical information and product specifications.
- Coordinate delivery arrangements with the customer and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Create and maintain product displays that engage customers and help stimulate sales activity, keeping merchandise and counter areas clean and professional.
- Recommend alternate products based on cost, availability or specifications.
- Communicate promotional sale items as well as discounted slow moving and obsolete inventory.
- Proactive contact with customers to ensure ongoing satisfaction and remain current on consumer preferences, changes in local codes, and product developments.
- Perform various branch administration; billing; vendor returns, etc.
- Provide backup assistance to warehouse through the preparation and packing of orders, assisting in the receiving of material, and helping load/unload trucks as required.
- Assist in annual physical inventory counts.
- Perform other duties as requested by the Branch Manager.
WHAT YOU OFFER:
- Minimum 2-3 years related technical/sales experience preferably in Plumbing or HVAC industry, ideally within a wholesale distribution environment.
- Post-secondary education in Plumbing or HVAC, or equivalent experience, preferred.
- Excellent interpersonal and communication skills.
- Mechanical/Technical aptitude.
- Strong attention to detail.
- Positive attitude and customer service oriented with a sense of urgency.
- Computer literate, with Basic MS Outlook, Word, and Excel skills.
WHY DESCO MAY BE RIGHT FOR YOU:
- Canada's Best Managed Companies; Platinum member
- Profit Sharing Program
- Comprehensive Health Benefits
- RRSP Contribution Matching
- Learning & Development Opportunities
- Additional Holiday Closure
- A Supportive and Positive Work Environment
As a leading Canadian owned plumbing, HVAC and hydronics wholesale distributor, we are comprised of 17 locations and 3 luxury showrooms and are a proud supporter and supplier to the essential Plumbing and Heating trade contractors in the Ontario market.
Desco is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to Desco, and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.
By selecting “Apply Now”, you as an applicant hereby give free and express consent for all the information you have provided and will provide to Desco Heating and Plumbing Supply Inc. to be recorded in a file that will be created concerning your application for the position applied above. You have been informed that the file created for your application will be accessible to company personnel involved in the selection and hiring process. It will then be stored for at least 36 months in the company’s candidate database, in accordance with applicable security and confidentiality standards, unless you request its withdrawal and destruction in writing.
Job Types: Full-time, Permanent
Pay: From $55,000.00 per year
Benefits:
- Dental care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Hanover, ON N4N 3V7: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 2 years (preferred)
- Plumbing and HVAC Sales: 2 years (preferred)
Work Location: In person
