The Generalist position plays a key role in servicing our customers. The position is responsible for ensuring that all field tasks are scheduled and completed on-time to meet the needs of our customers, maintaining warehouse inventory controls, and ensuring Customer invoices are completed on time.
Reporting Structure
This position reports to the Manager, Customer Service.
Accountabilities
Manage service center warehouse inventory accuracy.
Maintain safety stock level of critical path trim/parts items in inventory.
Ensure all inventory transactions are processed timely.
Dispatch FSR’s, Service Technicians, and Installers daily ensuring field efficiency and confirming dispatched work is completed.
Assist in Scheduling Warranty Service Appointments.
Scheduling all field appointments utilizing Salesforce.
Confirm and stage parts for technicians.
Backup Customer Service as needed.
Responsible for all invoicing.
Follow up with Installers and Service Technicians on any missing work debriefs from previous day.
Update 3PL systems with schedule changes. Send required delivery reports to 3PL confirming delivery.
Transship release all orders to invoice Customer.
Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
Other duties, incidental or regular, may be assigned at management’s discretion.
Qualifications
Qualifications
Superior service attitude.
Ability to nurture long-term relationships.
Attention to details, accuracy.
Strong written and verbal communication skills. Ability to communicate with all levels of skilled trades and customers.
Self-motivated and team oriented
Ability to work in a fast-paced team environment and handle multiple priorities.
Ability to follow existing guidelines and establish improved procedures.
Experience using computer programs including Excel and Microsoft Word
Ability to define problems, collect data, establishes facts. and draw conclusions
Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.
Computer literacy, including experience using Microsoft Office software programs, such as Microsoft Word and Excel. Previous AS400 and Salesforce experience is preferred.
Ability to handle stressful situations while remaining calm.
Education & Experience
High School diploma/GED required; A.S. degree preferred.
Experience using computer programs, including Microsoft Excel and Word.
Additional Information
For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].
