ADP is hiring a Benefits and Talent Consultant
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
As a Benefits and Talent Consultant, you will serve as ADP's front-line for solving clients' challenges related to benefits and talent modules. This will include issue resolution, answering questions, guiding clients on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.
Every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Services at ADP, visit this link.
What you’ll do: (What you can expect on a typical day)
Research, Troubleshoot, and Resolve.
- You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries.
Communicate and Exceed Client Expectations.
- You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues.
- You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction.
- You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
Educate and Provide Recommendations.
- You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value.
- You will turn client input into recommendations for ADP leadership on best practices and solutions training.
TO SUCCEED IN THIS ROLE: (Requirements)
- Either university degree in Human Resources Management or one to two years of experience in Human Resources administration, HRIS implementation, training, consulting or a related role.
- Meticulous attention to detail required, as well as reliability, accuracy, and timeliness in performance of responsibilities.
- Adept at gathering, assembling, consolidating, and analyzing data.
- Excellent written and oral communication skills in both English and French.
- High level of technological, organizational, and analytical skills.
- Ability to establish and maintain effective relationships with and gain the cooperation of all levels of staff to resolve problems and provide advice and assistance.
- Aptitude for learning new applications and operating environments
- Experience using ADP system is preferred but not required.
*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
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