Community Navigator
Halton Region/Mississauga (On-site & Client Based)
Links2Care is a non-profit, community service organization providing a better quality of life through care, support and connection for seniors and adults with disabilities, children and families, and people of all ages in need in Halton, Mississauga, and South Etobicoke.
Links2Care is proud to be a Great Place to Work® (Certified 2024-2025) and to have won 2024 Best Workplaces™ in Canada, based on employee feedback about their workplace experience. We also received CARF accreditation, demonstrating our commitment to quality services, accountability, and sound financial stewardship. At Links2Care, we foster a supportive, collaborative environment for employees, clients, and the community.
Our vision is to create "A community that is cared for, always," and we live our values of Respect, Equity, Integrity, Dedication, and Innovation every day. Join us in making a meaningful impact!
Job Type: One Year FT Contract
Location: Halton/Mississauga. Hours of work are subject to change based on program needs.
To Apply: Email your resume and cover letter to [email protected]
Salary: $53,054 - $55,000
Closing Date: September 20, 2025
Position Overview
The Community Navigator supports the Client Intervention & Assistance Program. [TR1] The Community Navigator supports seniors and individuals with disabilities by navigating the system to help them achieve their care goals. In addition, the Community Navigator will support clients and caregivers to acquire the needed skills to navigate systems of care to manage their day-to-day health and social care needs. The Community Navigator will work with clients with needs often related to the social determinants of health. This could include providing assistance with housing insecurity, income insecurity, access to social and health care services that may include supports for managing an addiction, mental health, abuse, bereavement, family or caregiver dynamics/dysfunction and other challenges associated with living independently. The Community Navigator will make referrals to other service providers and programs, as appropriate. The Community Navigator works collaboratively with others as part of the Program Team, a community of support that may include internal and external resources. As an employee of Links2Care, the Community Navigator’s, actions and behaviours will reflect the Values of Links2Care and will support the Mission and Vision of the Agency.
Role and Responsibilities
- Comply with the agency policies, standards, guidelines, and procedures.
- Participate effectively in staff and other designated internal meetings.
- Maintain confidentiality of all pertinent agency documentation/information.
- Coordinates and navigates systems of care that will support the client to achieve their care goals.
- Assesses emerging circumstances identified by the client that risk destabilizing their safety and well-being. The Community Navigator will assist and support the client to navigate these systems of care to support self-efficacy and management of their day-to-day needs.
- Provides care management while promoting skills of the client and/or caregiver to navigate needed systems to address their care needs that include but are not limited to providing information and resources about programs and services available throughout Halton & Mississauga.
- Ensures principles of Health Equity are used when interacting with clients, caregivers and service partners.
- Assists clients with applications for housing, financial benefits and other resources, as appropriate.
- Actively listens, providing non-judgmental support to clients for self-directed decision making and choice.
- Collects and maintains client and employee information based on program needs and employer requirements in accordance to the Links2Care confidentiality/privacy policy, PHIPA and PIPEDA legislation and IAR privacy standards.
- Accurately documents and maintains client care plans aligned with Links2Care’s policies.
- Develops collaboration and partnerships, liaising, consulting and advocating with community service providers, caregivers, professionals and family members on behalf of the clients as appropriate.
- Records, and reports program statistical data and analyzes annually to contribute to quality improvement in practices and processes, as needed.
- Develops and implements program evaluations and monitors ongoing program performance measures for continuous improvement through client satisfaction surveys.
- Mentors Links2Care staff in managing persons in crisis, facilitating group information sessions as needed.
- Participates in ongoing education and continuous learning opportunities.
- Participates in community networking and community partnerships.
- Participates in the broader Links2Care team by attending general staff/team meetings, community events, fundraising events and marketing of programs.
- Maintains a safe and healthy work environment.
- Other duties as assigned to support the agency and seniors programs [TR2] as required.
- Other projects as assigned.
- Maintain records as per agency standards.
- Provide reports as required or requested.
- Maintain positive relationships with networks, professional organizations, and other related service providers.
- Represent the mission, values, and philosophy of the agency in the community, including networks or meetings as requested.
- Set annual performance and professional development goals.
- Attend relevant conferences, workshops, and other in-service events as approved.
Qualifications
- Bachelor’s degree in social work (preferred), Geriatrics, Community Development, [TR3] or other related field combined with a minimum 1-2 year relevant experience working with seniors and individuals with disabilities. Previous experience supporting persons in crisis and/or with complex needs is required.
- Outstanding verbal communication skills and written skills.
- Demonstrated ability to assess with good judgment and instinct in understanding and supporting vulnerable populations and the needs of clients.
- Thorough understanding and awareness of issues impacting seniors and persons with disabilities including homelessness, poverty, abuse and mental health.
- Sound knowledge of community resources and programs available to seniors and persons with disabilities in Halton and Mississauga. Knowledge of the programs and services provided by Links2Care is an asset.
- Working knowledge of the Local Health Integration Network (LHIN6) [TR4] [TR5] mandate, as well as seniors programming, funding sources and implications of program decisions.
- Strong organizational and administrative skills.
- Proficient computer skills in Microsoft Office. Comprehension of the InterRAI Cha client assessment tool is an asset.
- Outstanding documentation skills with the ability to create accurate and detailed client case notes.
- Tact, discretion, honesty and ability to develop positive relationships with seniors and adults with disabilities.
- Ability to safeguard and maintain a high level of confidentiality.
- Ability to establish and maintain professional boundaries and work within a defined scope of service.
- Ability to work independently with little direct supervision.
- Completion of a satisfactory Criminal Reference Check and Vulnerable Sector Screen prior to and throughout employment as requested by Links2Care is required.
- Employees who drive on behalf of Links2Care for work related purposes must possess and provide proof of a valid Ontario driver’s license and a minimum of $1,000,000 liability insurance on their vehicle.
Links2Care reaffirms its policy and maintains a work environment free from discrimination, treating all employees with dignity and respect. All employees share in the responsibility and commitment to equal employment opportunity. Links2Care does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal and provincial laws, regulations, and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, social and recreational programs.
It is the policy of Links2Care to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Links2Care is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the application, interview, or selection processes, please contact our Human Resources Department at 905-844-0252 ext. 130.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $53,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person
