About the Role:

Grade Level (for internal use):

At automotiveMastermind, our success is driven by a unique culture and our “One Team…” philosophy. The Commercial Operations Team exemplifies this spirit, playing a vital role in supporting our OEM Account Management and Dealer Relations teams. As a Commercial Operations Specialist, you will be a key contributor—collaborating across departments to streamline operations, manage projects, and drive the execution of critical business initiatives with precision and efficiency.

A Successful Commercial Operations Specialist Will:

• Represent Commercial Operations in cross-functional projects, ensuring timely communication and alignment with internal stakeholders to meet project milestones.

• Ensure accurate and timely inclusion and exclusion of dealers in OEM incentive programs and special campaigns ahead of monthly planning deadlines.

• Create, maintain, and analyze reports—including Salesforce dashboards, OEM team goal tracking, and performance scorecards. Develop ad-hoc reports to support internal teams and client needs.

• Collaborate with internal teams to define, collect, and visualize key metrics and KPIs that reflect product usage and effectiveness from the customer’s perspective.

• Support the execution of go-to-market strategies in coordination with account management and operations leadership.

• Identify opportunities to streamline and automate core operational processes, contributing to continuous improvement initiatives.

• Actively gather and incorporate feedback from stakeholders to improve processes and outcomes.

Who you are:

• 2+ years of professional experience in operations, project/program management, or customer service.

• Experience in the automotive, SaaS, or automotive SaaS industries is preferred.

• Proven ability to thrive in high-volume, fast-paced, and client-facing environments.

• Proficiency in Microsoft Office Suite (Excel, Word, OneNote, PowerPoint).

• Familiarity with CRM tools (e.g., Salesforce) and project/task management software is a plus.

• Strong written and verbal communication skills, with demonstrated business and financial acumen.

• Ability to build strong relationships with colleagues and stakeholders across departments.

• Highly curious, adaptable, and eager to learn in a dynamic environment.

• Strong problem-solving skills, including research and cross-functional collaboration.

• Proactive in seeking feedback, asking clarifying questions, and resolving issues constructively.

• Collaborative team player who contributes to shared goals and continuous improvement.

• Comfortable navigating ambiguity and shifting priorities with agility.

• Exceptional attention to detail and organizational skills.

• Ability to manage multiple projects simultaneously, both independently and as part of a team.

• Self-motivated with a commitment to personal and professional growth.

• College degree preferred.

• Must be able to commute to our London, Ontario office and adhere to current in-office expectations.

About automotiveMastermind:
 

Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 

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