Clinical Sleep Solutions is part of the Resolve Sleep Health network!
Resolve Sleep Health is Canada’s largest independent provider of sleep health services through our 80 clinics coast to coast. Through technology, compassionate care, and personalized treatment plans, Resolve Sleep Health helps individuals regain control of their sleep and overall health. With a mission to improve the quality of life for those affected by sleep disorders, Resolve Sleep Health is committed to innovative solutions, patient-centered care, and enhancing sleep health awareness.
For more information, please visit us at: https://www.resolvesleep.com
If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you in the role of Clinic Manager. This role requires travel to support clinics in the territory.
Reporting to the Vice President, Operations, the Clinic Manager will be accountable for the fiscally efficient operation of a group of clinics by ensuring the team of Clinicians and Patient Care Coordinators have the skills, knowledge, and support to provide the highest quality of patient service delivery.
Accountabilities:
- Plan, organize and direct daily clinic activities to achieve operating metrics for all clinic operations in a financially efficient manner.
- Ensure that the Clinicians and Administrative staff actively support a patient focused model of continuing care by encouraging participation in our REST Program.
- Lead by example and act as a coach to motivate your team to take accountability for results by sharing knowledge, experience and responsibility in a drive for the highest standards of professionalism, sales and service excellence.
- Occasionally assisting with Clinician duties, as required.
- Responsible for ensuring your team has the skills and knowledge and support to provide the full range of patient services.
- Monitor revenue and expenditures for alignment to budget and forecast.
- Achieve a consistent high degree of quality, safe and efficient sleep apnea services in accordance with operating procedures.
- Strong change management skills and ability to adopt technology and reporting platform changes to support operational and general management improvements.
- Display leadership that delivers a high degree of employee engagement, a strong safety culture and ethical behavior.
- Ensure daily and periodic management controls are in place and are effective.
- Actively participate in the performance management review process.
- Proactively address issues that could negatively impact clinic operations.
- Manage the clinic's budget, billing system, and inventory.
- Order inventory and supplies for the clinic.
- Oversee patient billing/insurance reimbursement procedures for all clinic services.
Qualifications
- Knowledge of clinic operations with at least three years of clinic management or supervisory experience.
- Bachelor's degree in business, healthcare administration, office management, or a combination of education and equivalent experience.
- Experience in respiratory therapy is an asset.
- Experience in managing a healthcare facility or clinic is an asset.
- Ability to supervise and motivate the team to perform their duties efficiently with a focus on exceptional patient care.
- Proficiency in managing budgets, billing, and working with insurers.
- Competency with CRM systems.
- Exceptional interpersonal, organizational and communication skills to ensure that quality services are provided.
- Ability to create a positive work environment.
- Ability to identify and solve problems.
- Valid Driver’s License
Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self-identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: From $70,000.00 per year
Additional pay:
- Bonus pay
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Application question(s):
- What are your salary expectations for this position?
- What is your earliest possible start date?
- How many years of experience do you have in a leadership or supervisory role?
- Do you have experience in the sleep health, respiratory therapy, or healthcare industry? If yes, please explain.
Willingness to travel:
- 25% (preferred)
Work Location: In person
