Responsibilities:
- Provide customer service and support to clients via phone, email, and chat
- Assisting RCIC with immigration applications preparation, submission, and follow-ups.
- Schedule and manage meetings, organize calendar, data entry, and front desk management.
- Analyze customer inquiries and provide accurate and timely resolutions
- Utilize customer relationship management (CRM) tools to track and manage customer interactions
- Build and maintain strong customer relationships to ensure client satisfaction and retention
- Collaborate with cross-functional teams to address customer needs and resolve issues
- Assist with account management tasks such as onboarding new clients and conducting regular check-ins
- Contribute to the development of customer service processes and procedures
Qualifications:
- Previous experience in a customer service role, preferably in the immigration services industry
- Excellent communication skills, both written and verbal
- Strong problem-solving skills with the ability to analyze complex situations and provide effective solutions
- Familiarity with CRM systems is a plus
- Ability to work independently as well as collaboratively in a team environment
- Experience in account management or sales is beneficial
- Strong organizational skills with the ability to manage multiple projects simultaneously
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications. The company reserves the right to modify or amend this description at any time based on business needs.
Job Types: Full-time, Permanent
Pay: From $17.50 per hour
Education:
- Secondary School (preferred)
Experience:
- Immigration firm: 1 year (required)
Work Location: In person
