Client Resources Assistant

Client Resources Assistant – Edmonton, AB

Location: Edmonton, AB

Closing Date: Until Suitable Candidate Found

Position Status: Full Time (40 hours/week), One Year Contract

The Organization

Rupertsland Institute (RLI) is an affiliate of the Otipemisiwak Métis Government and has a triple mandate in education, training, and research. With a decentralized network of 9 METI-Service Centres, a Corporate Head Office in Edmonton, and two mobile service units; RLI designs and delivers training and education services to more than 140,000 Alberta Métis.

The RLI Vision is: “A Skilled and Knowledgeable, Self-Reliant Métis Nation.”

The RLI Mission is: “To enhance the self-sufficiency and well-being of Alberta Métis through quality education, training, and research.”

For more information about RLI and its services and programs, visit us at www.rupertsland.org

The Opportunity

Rupertsland Institute is seeking a Client Resources Assistant to join our Métis Training and Employment (MTE) team in Edmonton. Reporting to the Regional Manager, this position is the first point of contact for visitors and callers to the MTE center. The Client Resources Assistant will provide potential clients with information regarding Rupertsland Institute and MTE services, programs, and projects and will also play a key role in connecting them to employment and training opportunities.

This role will support the operational functions of the regional office by maintaining and updating job boards and labour market information, assisting self-serve clients, and providing administrative and clerical support to the regional office. The successful candidate will be approachable, organized, and committed to delivering excellent client service.

Key Responsibilities:

• Greet and assist visitors in person and by phone by providing information about RLI/MTE programs, services and resources.
• Manage the phone system, including ensuring the phone tree is activated and functioning properly, and liase with the provider as needed.
• Schedule and manage client appointments along with making referrals to internal staff and external community resources.
• Assist self-serve clients with form completion, email setup, resume writing, interview preparation, photocopying, faxing and computer use.
• Support self-serve clients in accessing labour market information, job boards, and online career tools.
• Enter and maintain accurate client information in KETO Data Systems in accordance with the MTE procedures, including creating, updating and archiving client files.
• Maintain the resource area, ensuring job boards, labour marker materials, and employee postings are up to date and well organized.
• Maintain client computers and other resource area equipment. Track on-line software & virus updates and clean up data on computers as required.
• Collect, organize, and update job leads, statistics and employer contact information and share it with clients, employers, and MTE staff as needed.
• Promote and explain RLI programs, services, and events to clients, employers, schools and community organizations.
• Liase with external service providers such as housing, childcare, and food banks to connect clients with additional resources.
• Track client activities, prepare reports on a monthly or quarterly basis, tally log-in sheets and assist with compiling labour market trends and marketing activities.
• Prepare and distribute correspondence, manage mail and courier services.
• Participate in outreach and promotional activities to liaison with and deliver information to community agencies, schools and employers regarding RLI’s Programs, Services, Projects and attend community events and meetings as required.
• Document and distribute staff meeting minutes.
• Ensure client confidentiality is maintained, and files are secure at all times.
• Other duties as required or assigned.

Skills and Competencies:

• Excellent customer service skills with the ability to work with clients from diverse backgrounds.
• Strong attention to detail and commitment to data accuracy.
• Problem-solving skills and the ability to adapt to changing priorities.
• Excellent organizational, time management, and multi-tasking skills.
• Strong communication skills with excellent verbal, written, and listening abilities to effectively document and provide information to clients, staff, and external agencies.
• Excellent interpersonal skills with the ability to build rapport, assess non-verbal cues, and create a safe and comfortable environment for clients.
• Ability to manage administrative tasks in a fast-paced, high-volume environment.
• Ability to work independently and collaboratively in a fast-paced environment with minimal supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Explorer) and willingness to learn new software programs.
• Knowledge of privacy legislation (FOIP, PIPA) and commitment to confidentiality and ethical standards.
• Cultural sensitivity and awareness, including an understanding of Métis culture and social, economic, and employment barriers faced by Indigenous individuals.

Qualifications:

• Diploma or certificate in Human Services, Career Development, Office Administration, or related field is preferred. Relevant experience or training will be considered.
• Minimum two (2) years of customer service
  experience
• Proficient in Office software including Teams, Excel, Word, Outlook and Explorer.
• Knowledge of education programs/institutions and community resources providing support to clients with barriers.
• Experience or exposure networking with industry, employers and community partners.
• Experience in non-profit or Indigenous organizations is an asset.

Other Requirements:

• Ability to work a regular schedule of 8:30am-4:30pm Monday to Friday.
• Ability to work evenings and weekends, as required.
• Ability to travel throughout Alberta, as required.
• Valid driver’s license and reliable transportation.
• Submission of a clear Vulnerable Sector Police Information Check.

Rupertsland Institute (RLI) Offers:

• A competitive salary with comprehensive benefits plan including life insurance, critical illness, health spending & more!
• An opportunity to learn about Métis culture, history, and art.
• Generous flex days and vacation time.
• Meaningful work in a fun and supportive work environment.
• Professional development and learning opportunities.
• Other perks!

Apply online at https://www.rupertsland.org/work-with-rli/.

Métis applicants are encouraged to apply.

Rupertsland Institute thanks all applicants for their interest. Only applicants selected for an interview will be contacted. Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online one-way video interview. Should you have any concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls please.