Job Description
Bond Consulting Group, celebrating 20 years in business, is the largest independent SR&ED-only firm in Canada, currently experiencing exponential growth. We are seeking a motivated and detail-oriented Client Relations Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and fostering strong relationships. Your ability to communicate effectively and provide exceptional service will be key in enhancing client satisfaction and loyalty.
Responsibilities
- Responsible for contract renewals.
- Negotiating payment plans with existing clients.
- Developing rapport and resolving a variety of professional client issues.
- Communicating and resolving client delinquencies.
- Maintain corporate records according to established policies and procedures.
- Ensure compliance with company policies and legal requirements.
- Maintain accurate and organized records.
- Provide outstanding service through effective communication via phone, email, and other channels.
Requirements
- Strong proficiency in English, both written and verbal.
- Excellent phone etiquette and interpersonal communication skills.
- Proven experience in client relations management and negotiation.
- Ability to analyze data and provide insights based on client interactions.
- Experience in sales or upselling techniques is an asset.
- Legal experience is an asset.
Additional Pay:
- Commissions
Job Types: Full-time, Permanent
Pay: $48,000.00-$52,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Vision care
Ability to commute/relocate:
- Etobicoke, ON M9B 6K1: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience with contract renewals and collections?
Education:
- Bachelor's Degree (required)
Location:
- Etobicoke, ON M9B 6K1 (required)
Work Location: In person
Expected start date: 2025-08-11
