At Cranbrook Veterinary Hospital, we are a compassionate and dedicated team of veterinary professionals committed to providing exceptional care to pets and their families. Our clinic thrives on teamwork, empathy, and excellence in service. We’re looking for a Lead Veterinary Client Care Representative who shares our passion for animals and people—and who’s ready to lead by example.
Position Summary:As the Lead Client Care Representative, you will be the face of our practice and a key point of contact for clients. This leadership role requires strong communication skills, a high level of professionalism, and a proactive approach to problem-solving and team coordination. You will oversee front desk operations, support and train client care team members, and ensure that every client interaction reflects our commitment to outstanding service.
Key Responsibilities:Greet clients warmly and ensure a positive check-in/check-out experienceSupervise and support front desk staff in daily operationsHandle scheduling, appointment confirmations, and client communicationsTrain new client care representatives and provide ongoing coachingMonitor and ensure compliance with clinic protocols and customer service standardsResolve client concerns with empathy and professionalismCoordinate with medical and support staff to ensure smooth workflowManage inventory of office supplies and front desk materialsAssist with billing, payments, and maintaining accurate client records
Qualifications:High school diploma or equivalent (Associate's or Bachelor's degree preferred)2+ years of veterinary or medical receptionist experience requiredPrior experience in a leadership or supervisory role strongly preferredExcellent communication, interpersonal, and organizational skillsAbility to multitask in a fast-paced environmentStrong computer skills (experience with veterinary software a plus)Genuine love of animals and commitment to client care
What We Offer:Competitive pay based on experienceHealth, dental, and vision insurancePaid time off and holidaysEmployee pet care discountsOngoing training and development opportunitiesA supportive and collaborative work environment
Join Our Team! If you are a motivated professional who thrives in a leadership role and is passionate about creating a welcoming environment for pet owners, we’d love to hear from you.Apply Today by submitting your resume and a brief cover letter.
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