Client Onboarding Specialist
Start working for one of the largest tech companies in northern BC! We’re looking for an outgoing and ambitious individual to help us get our software application into the hands of local government staff across North America.
You’ll need to have a proven track record in customer support, administrative tasks, and be comfortable with smartphones, tablets, and software. In return, you’ll have the chance to work with a closely-knit team in an organization that’s experiencing exponential growth.To learn more about our company, please visit: https://www.cityreportersoftware.com/
Responsibilities
Client Onboarding Specialist
· Introduce new clients to CityReporter’s SaaS application while providing detailed training based on specific client needs and modules selected
· Ensure clients receive dedicated onboarding and training support with the highest level of customer service
· Provide exceptional service to drive customer retention, reduce churn, and increase customer satisfaction
· Work with Account Executives to acquire new customers and cross-sell and up-sell to existing clients
· Work with our marketing team to develop or create training materials, videos, and knowledge-based articles
· Work with Development team to provide QA/QC functions on new releases
· Document activities and information into our CRM
Administrative Support
· Answer, screen, and transfer calls to the appropriate staff member, assist with support calls, and document/relay relevant messages
· Type documents, reports, and correspondence
· Produce reports using Excel and or Word as needed
· Other administrative tasks as they arise
Competencies & Skills
- You can quickly establish rapport with everyone from end users to executive directors
- You possess excellent organizational skills, with the ability to handle multiple tasks simultaneously
- You have a positive and friendly demeanor as well as exceptional interpersonal skills
- You possess strong English written and oral communication skills, preference will be given to those who also possess strong written and oral French communication skills
- You have a positive, solution-based approach to challenges and are very comfortable with change
- Are professional in the way you present yourself in person, on the phone, and by email
Qualifications & Experience
- Must have bachelor’s degree or college diploma
- Preference given to applicants with experience in customer support type roles
- Proficient with PCs, Android and Apple devices
- Efficient with Microsoft Office including Word, Excel, and Outlook
- Experience using CRM’s (HubSpot)
- Experience in the consultative sales process would be a bonus
- Experience developing or conducting training programs would be an asset
- Must live in the Prince George area as this is an in-office position
Salary: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Job Type: Full-time
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Prince George, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Prince George, BC
Application deadline: 2024-01-15
