Job Information
Job Title: Claims Officer
Job Requisition ID: 73407
Ministry: Primary and Preventative Health Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary Salaried
Scope: Open Competition
Closing Date: August 25th, 2025
Classification: Program Services 2
Salary: $2,345.14 to $3,076.28 bi-weekly ($61,208 - $80,290/year)
The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.
The Ministry of Primary and Preventative Health Services was established on May 16, 2025. [Previously part of the Ministry of Health]. The Alberta Public Service (APS) is calling experienced professionals! Are you passionate about making a positive impact on society? Apply now to be part of a team committed to making a difference. To learn more about the Ministry, please click here: https://www.alberta.ca/primary-and-preventative-health-services
The Third-Party Liability Unit is part of the Strategic Planning and Performance Division, of the Health System Value Branch, of the Ministry of Primary and Preventative Health Services. For more information on the Third Party Liability Unit, visit this link: https://www.alberta.ca/crowns-right-recovery-health-service-costs.aspx
Role Responsibilities
The Ministry of Primary and Preventative Health Services has an exciting opportunity for you to join our team!
The Third-Party Liability (TPL) Unit is looking for a strong professional and team player to assist in recovering the Crown’s health care costs related to personal injury matters.
As a Claims Officer, you act on behalf of the Government of Alberta in recovering personal injury costs. Specifically, you work under the authority of the Crown’s Right of Recovery Act and assist in recovering the costs for health care that were the result of injuries suffered due to the wrongful act or omission of a third party.
You will actively pursue the recovery of health service costs incurred by the Crown of up to $75,000.00 on behalf of recipients injured due to the wrongdoing of third parties. You will do so in accordance with the Crown's Right of Recovery Act and regulations and pursuant to the ThirdParty Liability unit policies and procedures.
You will also collaborate with government departments (e.g., Alberta Justice), insurance companies across Canada and the United States, legal professionals, and members of the public.
If this sounds like the perfect position for you, please apply today!
Please click on this link to view the job description for this position.
APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
- Agility: Sees the need and readily steps in to help others on the team; anticipates change and adapts behaviour accordingly, open to changes; takes advantage of opportunities to improve program development and implementation processes.
- Build Collaborative Environments: Creates opportunities for project teams and stakeholder to share information; respects others' point-of-view; encourages or facilitates conflict resolution; recognizes performance of all groups involved.
- Creative Problem Solving: Helps manage projects with multiple stakeholders simultaneously and can use planning skills, analytical and creative thinking to arrive at innovative solutions.
- Develop Networks: Builds relationships by following through on commitments, demonstrating integrity and respect for others; informs key stakeholders of relevant information in a timely manner; seeks and applies the perspectives and needs of colleagues and stakeholders.
- Drive for Results: Sets and accomplishes goals and priorities; factors in complexity of issues and aligns plans based on government direction; removes barriers to collaboration; provides informed advice.
- Develop self and others: Manages a team and provides effective guidance, support, and professional development. Must provide timely and constructive feedback to ensure strong performance and leverage strengths when assigning roles.
- Systems Thinking: Anticipate outcomes and potential impacts across interrelated areas and will factor this into planning.
Qualifications
Minimum Recruitment Standards
Requirements:
• University graduation (Insurance, Law, Medical claims) or in a related field; no experience required; or equivalent as described below.
Equivalencies: Directly related experience or education considered on the basis of:
• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
The following knowledge or experiences are considered as assets:
• Comprehensive understanding of personal injury principles and insurance law.
• Strong planning, coordination, records management, and problem-solving skills.
• Familiarity with legal terminology, lawsuit processes, and procedures.
• Experience with insurance policies, personal injury claims, and legal statutes, including Crown’s Right of Recovery Act, Insurance Act, Limitations of Actions Act, and the Health Information Act.
• Effective communications skills (written and oral) to collaborate effectively with colleagues and with internal and external stakeholders.
• Strong critical thinking, negotiation skills, and attention to detail.
• Ability to prioritize workload and cope with changing priorities and deadlines.
• Organization and prioritization skills to balance multiple ongoing projects at one time and ability to meet tight timelines.
Work experience:
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
Notes
This competition is a temporary full-time position working 36.25 hours per week, Monday to Friday.
End Date: August 31, 2026
This position is located in Edmonton, Alberta.
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.
For your application, a cover letter explaining your qualifications and suitability for this role must be attached with your application.
The final candidates may be required to undergo pre-employment checks (Reference check/Criminal record and/or academic).
Candidates with lesser qualifications may be considered at a lower classification and salary. This competition may be used to fill future roles at the same or lower classifications.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what the GoA has to offer to prospective employees.
- Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
- Public Service Pension Plan (PSPP) - https://www.pspp.ca.
- Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
- Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
- Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
- Positive workplace culture and work-life balance.
- Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
- Leadership and mentorship programs.
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.
If you require any further information on this job posting or require accommodations during the recruitment process, please contact Haley Mazur at [email protected].
