Claims Estimate & Repair Verification Advisor (Bilingual)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Claims Estimate & Repair Verification Advisor is responsible for ensuring consistency of estimating practices for, the Good Hands Repair Network repair facilities, and compliance to best practices. The individual conducts physical and/or virtual re-inspections and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops

Le conseiller ou la conseillère en vérification d’estimation et de réparation est responsable de veiller à la cohérence des pratiques relatives aux estimations des membres du réseau de réparations en bonnes mains ainsi qu’au respect des pratiques exemplaires. Cette personne effectuera des réinspections en personne ou à distance et analysera les estimations complexes préparées par Allstate ou des membres du réseau des ateliers et entrepreneurs PRO.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Job description:

• Completes virtual desk reviews of vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process documentation compliance
• Virtually researches and responds to customer escalations, communications, concerns, conflicts or issues and follows up to ensure that customer needs have been met
• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
• Develops, manages and audits relationships with network vendors
• Monitors network utilization and identifies potential need for expanded or new networks
• Participates in calibration activities with the Claims organization
• Collaborates with leadership regarding inspection or file review results
• Provides information on reinspection results to ensure vendors, repair facilities, and technicians are following Allstate specific guidelines and procedures

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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