Heritage Family Services is currently hiring an experienced Team Lead Worker to join our team supporting children and youth in care in Red Deer, Alberta.
We are seeking someone who is authentic, responsible, organized, and service-oriented. The ideal candidate will be described by others as outgoing and dependable, with strong interpersonal skills and the ability to build meaningful relationships through a trauma-informed approach.
Key Responsibilities:
As a Team Lead, your role will include but is not limited to:
Building trusting relationships while showing respect for individuality
Ensuring a safe and secure environment by following agency protocols and reducing anxiety
Leading shifts by offering coaching, guidance, and support to both youth and staff
Facilitating daily routines and youth-focused programming
Assisting in meal preparation and other daily tasks
Celebrating and promoting the youth's self-esteem and personal identity
Advocating for the rights and needs of each child/youth, including liaison with the Office of the Child and Youth Advocate
Creating a nurturing environment that supports the youth’s emotional well-being
Teaching life skills such as emotional regulation, social processing, and problem-solving
Qualifications and Requirements:
Minimum 2-year Diploma in a Human Services-related field
At least 3 years of experience working with children or youth in care
Must be 18 years or older
Pre-employment documents required:
Criminal Record Check with Vulnerable Sector
Child Intervention Check
Valid Class 5 Driver’s License for 3 or more years in Canada
Driver’s Abstract (less than 6 demerits)
Strong knowledge of child development, trauma and loss, and therapeutic care models
Proficiency in Therapeutic Crisis Intervention (TCI) or similar models
Cultural competency and respect for Indigenous beliefs and traditions
Ability to support diverse communities, gender identities, and sexualities with inclusive language and practices
Strong cross-cultural communication and collaboration skills, especially with marginalized populations
Mandatory Requirements:
If you are selected as the successful candidate, you will be required to provide the following documents as a condition of employment upon receiving the job offer
A Criminal Record Check (with Vulnerable Sector) that is dated within the last 6 months
A Child Intervention Check that is dated within the last 6 months
Proof of eligibility to work in Canada
Class 5 Alberta Government Issued Driver’s License for 3 or more years in Canada
A Driver's Abstract that is dated within the last 6 months
Copy of education listed in resume.
*Please note that given the nature of our work, proficiency in both spoken and written English is required.
We encourage you to apply for the Vulnerable Sector Check and Intervention Record Check as soon as possible to avoid any processing delays.
Why Join Us:
Heritage Family Services is a values-driven, person-focused organization with over 40 years of experience serving Alberta’s children and families. Our team uses an attachment-based and trauma-informed approach, supported by ongoing training in Therapeutic Crisis Intervention (TCI) and Nonviolent Crisis Intervention.
Our supportive environment and clinical expertise create opportunities for personal and professional growth.
How to Apply:
Please apply with your resume, cover letter, and two professional references.
Only candidates eligible to work in Canada will be considered.
Heritage Family Services is an equal opportunity employer committed to diversity, inclusion, and providing a respectful workplace for all.
Job Type: Full-time
Pay: $23.01 per hour
Benefits:
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
Schedule:
- 8 hour shift
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
