Site Manager
We currently have an opening for a Site Manager at Great White Car Wash.
Responsible for managing all site operations the Site Manager is hands-on in the daily operation of the business ensuring that employees are properly trained/coached and that customers are satisfied. The Site Manager demonstrates a passion for customer service and team leadership with high energy and personal accountability. A leader who continuously challenges others to achieve excellence, the SM adheres to the highest company standards while staying in compliance with all local, provincial, and federal labour laws.
The successful candidate can physically perform all the duties and responsibilities of each car wash employee; jumping in as needed to maintain the day-to-day flow of the business. This position requires constant professionalism when interacting with a variety of employees and customers.
Key Responsibilities
- Oversee all daily operational activities including the direction and supervision of employees, sales, inventory, maintenance, cleaning, and site inspections.
- Manage all staff scheduling to ensure optimal coverage and profitability.
- Manage reconciling of all income and expenses and reporting to Directors.
- Review monthly, quarterly, and annual revenues with VP Operations.
- Assist with the development of operations manuals, safety manuals, training programs and provide recommendations as appropriate to increase employee retention and ensure employee performance.
- Managing conflict resolution and direct handling of claim/complaint resolution.
- Engage in risk management activities to minimize exposure and protect the Great White Car and Truck Wash Ltd. employees and assets.
- Ensure the facilities and equipment are always clean and in good repair, functional and properly representing pride in the brand and the Corporation.
- Market to non-commercial, commercial users and fleets.
- Maximize the through-put of the wash site as well as the flow and production in the operation ensuring compliance with government standards.
- Actively lead initiatives for corporate community involvement projects by contributing, time and energy to community events in support of Great White Car Wash.
Qualifications
- 3+ years’ management/supervisory/operations experience in a high-paced customer service-oriented environment
- Demonstrated mechanical aptitude
- Valid Driver’s License
- Able to travel within Canada and the US for training and attendance at car wash-related trade shows
- Able to work outdoors in all weather conditions
- Able to perform physical labour as required by all positions at the Great White Car and Truck Wash
- Flexible work schedule, able to work 40+ hours per week including weekends and holidays
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Overtime
Work Location: In person
