Canderel is a top real estate company known for its expertise in commercial, residential, and investment partnerships. We excel in delivering innovative solutions and outstanding value across all areas of real estate. Dedicated to creating vibrant, sustainable communities, we enhance the lives of residents, tenants, and partners through creative thinking and exceptional execution. Committed to diversity and inclusion, we actively welcome applications from individuals of all backgrounds, including those from BIPOC (Black, Indigenous, and People of Color) and LGBTQ+ communities.
Position Summary and Objectives
Reporting to the Director, Technical Services, the Manager, Technical Services & Building Operations is responsible for overseeing and ensuring the effective implementation of property management policies, procedures, and operational systems across assigned properties. This role plays a critical part in maintaining high standards for preventative and corrective maintenance, energy efficiency, sustainability, environmental compliance, life safety, tenant and capital projects, and overall building performance.
The Manager will lead internal teams and oversee third-party service providers to ensure service excellence, operational consistency, and the protection and enhancement of asset value.
Responsibilities
Operational Leadership
- Provide technical leadership and oversight to enhance asset value and optimize returns for ownership.
- Collaborate with the broader management team to promote a positive work culture and deliver exceptional service to tenants and stakeholders.
- Lead and support on-site operational teams, ensuring a high level of service delivery and professionalism from both employees and contracted service providers.
- Conduct ongoing training, coaching, and performance management for staff while identifying opportunities for their professional development and growth.
- Ensure compliance with company policies, operational standards, and property management agreements.
- Lead technical projects from initiation through completion, ensuring delivery within scope, budget, and timeline.
- Conduct regular building inspections to uphold Class A standards.
- Supervise building operations staff (internal and external) to ensure consistent and reliable performance of all building systems and equipment.
- Develop and maintain comprehensive building operations procedures tailored to each property.
- Review and audit preventative maintenance plans to ensure compliance with applicable codes, regulations, and industry best practices.
- Oversee preventative and corrective maintenance to align with tenant needs, budget constraints, and contract requirements.
- Keep property teams updated on industry trends, regulatory changes, and technical innovations.
- Ensure operations, construction, and tenant manuals are up to date and aligned with current best practices.
- Ensure full compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Occupational Health and Safety Act (OHSA), and related legislation.
- Monitor and review work orders in CMMS, ensuring timely resolution of service requests and tenant satisfaction.
- Identify, implement, and manage energy conservation and sustainability initiatives, including audits, indoor air quality (IAQ) improvements, and building (re)commissioning projects.
- Provide technical reviews, cost estimates, and risk assessments for energy and environmental initiatives.
- Support Canderel’s sustainability goals and contribute to the development of policies and procedures that promote sustainable building operations.
- Champion waste reduction, energy efficiency, and environmentally responsible practices across all operations.
- Serve as a key technical resource during capital and tenant construction projects.
- Participate in design, budgeting, and operational planning discussions to ensure project feasibility and alignment with building infrastructure.
- Ensure operational impacts and building system compatibility are assessed during tenant fit outs and upgrades.
- Liaise with construction teams and contractors on building equipment upgrades such as ATS, breakers, pumps, BAS, and HVAC systems.
- Participate in annual capital and repair & maintenance budgeting processes, including quote solicitation and project scheduling.
- Attend budget review meetings and contribute technical insights to planning discussions.
- Monitor capital expenditure projects to ensure adherence to approved budgets and timelines.
- Promote fiscal responsibility, health and safety, and environmental accountability in all operations.
- Perform other related responsibilities as requested from time to time.
Education
- Post-secondary education in engineering, building systems, or a technical discipline (or equivalent professional experience).
- Professional designations such as P. Eng, CET, or LEED accreditation are considered assets.
- Minimum of 10 years of experience in commercial property operations, including exposure to both office and retail environments.
- Strong knowledge of building systems, operations, and technology, including emerging industry practices.
- Proven track record of successfully leading technical teams and third-party contractors.
- Active participation in professional organizations such as BOMA is an asset.
- Strong verbal and written communication skills.
- Solid understanding of budgeting and financial management.
- Integrity, professionalism, and respect in all stakeholder interactions.
- Excellent organizational skills and attention to detail.
- Ability to work independently, manage competing priorities, and meet tight deadlines.
- Professional and ethical conduct as a foundation for decision-making and leadership.
- Entrepreneurial mindset with a proactive approach.
- Adaptable and comfortable with change and ambiguity.
- Collaborative team player with strong interpersonal and mentoring skills.
- Problem solver who takes initiative and thinks outside the box.
- Committed to continuous improvement and the tenant experience.
- Passionate about sustainability and environmental responsibility.
- Positive attitude, strong work ethic—and a sense of humour!
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