Guest Services Agent
Description
Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.
We are looking to fill the position of a full-time and part-time seasonal Guest Services Agent out of our Calgary office. You smile and warmly greet our guests as their first point of contact; nothing is too much trouble for you. You prioritize guest experience and teamwork. The ideal candidate will have strong customer service skills and a positive attitude. Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much more!
You Will:
- Act as a first point of contact for all customer service inquiries at Resorts of the Canadian Rockies Calgary office
- Uphold an excellent in office guest experience and atmosphere
- Respond to guest inquiries in person, over the phone, through email, and live chat
- Address customer service-related questions and concerns, escalating to the appropriate Guest Services leader as needed
- Create and update customer profiles, process season pass requests, and issue season passes
- Handle cash including a daily float, as well as process debit and credit card transactions
- Handle all inbound and outbound office mail
- Promote and sell all products and experiences available at RCR Resorts
- Ensure daily communication between team members and various departments (Food & Beverage, Mountain Operations, Retail & Rental, etc.) to provide accurate and up to date information to guests about resort services and products
- Know and adhere to the policies, rules and protocols outlined in the RCR Employee Handbook
- Know and follow all safe work procedures included in the Safety Management Program
- Know and comply with all expectations of the Injury Management/Return-to-Work Programs Perform other tasks and duties that are applicable
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You Have:
- Previous work experience in a customer service role required, preferably in an office setting
- Previous cash-handling experience
- Proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems – an asset
- Previous experience in a mountain or resort setting - an asset
- Ability to work flexible hours, including weekends, evenings, and holidays
- Ability to work in a guest facing role (remote work not available)
- Ability to complete computer work for long periods of time and to lift 50 pounds
- A passion for sports and the outdoors
Whether it’s the mountain culture or just a love for skiing or boarding, Resorts of the Canadian Rockies is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter.
