Business Partner Lead, Operational Learning and Performance

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: hybrid

The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence.

The Business Partner Lead will be responsible for providing strategic support to their dedicated business partners.  This role will be the voice of the learning, quality and knowledge management team collaborating with our business partners to develop strategies aligned to the business goals and outcomes. This role will review and assess incoming requests, consult with the business to understand the needs, and collaborate deeply with all roles on the OLP team to ensure solutions are implemented and aligned to the OLP best practices, standards and strategies.  

What will you do?

• Operate as a trusted advisor and consultant for dedicated business partners.
• Understand and keep current on business partner strategic priorities and OKR’s and develop an annual OLP strategy and roadmap for each of the business lines supported.
• Conduct strategic conversations and in-depth discussions with business partners to determine needs.
• As a performance consultant, ensure solutions requested are ‘evaluated’, supports and is aligned to the OLP and Canadian Operations business strategy.
• Collaborate with OLP team members to ensure in-scope requests are assigned, resourced, scheduled, and implemented on time and aligned to our standards.
• Oversee the work being done for the business partners, collaborating with all roles to ensure each solution is delivered on time with the right resources in place, pivoting plans as needed to respond to change requests as they arise.
• Plan, monitor and evaluate solutions to measure success aligned to business results through multiple channels, including OLP data insights, business metrics and other resources.
• Review, analyze and share impacts of operational, quality, KM and learning metrics to the business partners.
• Collaborate with other OLP team members, business leaders, audit, risk, and finance to ensure alignment of solutions to larger Canadian Operations strategy.

What do you need to succeed?

• 5 to 10 years’ experience in learning and performance consulting
• Experience creating learning and quality strategies aligned to business objectives.
• 5+ years of experience partnering with operations teams to develop high-quality global training and quality programs.
• Experience delivering to the unique demand of Operations teams with innovative and digital solutions.
• Strong knowledge of Learning and Development best practices, tools, methodologies
• Formal training and experience with Agile project methodology and other process improvement methodologies an asset
• Exceptional relationship building and consultative skills.
• Experience partnering with business leaders at various levels of an organization.
• Excellent interpersonal skills, including strong relationship building, influence, change management capabilities and performance consulting.
• Strong communication skills – interacting confidently and building relationships across all areas of the organization.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

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Reasons why should you join us under the sun

• A caring, supportive, and inclusive culture
• Supportive leadership who’s focused on your success and well-being
• Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities 

We also offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions
• Stock Ownership Program gives you the chance to invest in Sun Life and get a company match
• Pay for performance reward
• Paid vacation based on experience, 5 Care Days available for self-care or care of others (i.e., family or others you may support) and 10 Sick Days to support your well-being
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
• Investment in not-for-profit organizations that are important to you

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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