About Renellence
Renellence is a Canadian company in the aesthetics industry, focused on providing premium aesthetic products to clinics and medical professionals across Canada. We support excellence in aesthetic care through high-quality product offerings, expert training, and responsive customer service. As a fast-growing company, we’re building a strong team dedicated to helping clinics succeed and elevating the standards of aesthetic medicine in Canada.
About the Role
Ideal for recent graduates with a degree in Business Administration or related fields.
We’re seeking a full-time Business Operations & Office Administrator to support our growing team. In this role, you will oversee daily office operations, support the sales team, manage customer orders, coordinate with logistics partners, maintain CRM data, handle basic bookkeeping, and ensure efficient internal workflows. You will also be the first point of contact for clients, handling inquiries, managing customer concerns, and ensuring exceptional customer service throughout the client journey.
What You’ll DoCustomer Excellence & Client Support
- Serve as the primary point of contact for client inquiries via phone and email, providing timely, accurate, and professional responses.
- Handle client issues, complaints, and service requests, ensuring all concerns are resolved quickly and effectively.
- Build and maintain strong relationships with clinics and medical professionals by providing proactive support.
- Coordinate training sessions, onboarding, and ongoing support to ensure positive client experiences.
Administrative & Operational Support
- Process incoming orders from the sales team and clinics, ensuring accuracy and timely coordination with third-party logistics (3PL) partners.
- Manage new customer account setup, maintain up-to-date CRM records, and ensure clean data management.
- Support the sales team with order entry, invoicing follow-ups, and account coordination.
- Manage internal office organization, documentation, and scheduling tasks.
- Coordinate inventory updates and product availability with the operations team.
Finance & Bookkeeping
- Assist with invoice tracking, payment collection, and basic bookkeeping.
- Coordinate with accounting on reconciliations, payment processing, and recordkeeping.
- Maintain organized financial records related to customer orders and transactions.
- Knowledge of and experience with QuickBooks for bookkeeping and invoice tracking.
Analytical & Reporting Support
- Utilize Excel and reporting tools for order tracking, sales reporting, and inventory analysis.
- Prepare internal reports and operational summaries for management.
What We’re Looking For
Required:
- Degree in Business Administration or related field.
- 1–3 years of relevant work experience (internship or co-op experience also considered).
- Strong customer service skills, with ability to handle client issues professionally.
- Strong organizational skills with attention to detail.
- Excellent verbal and written communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Proficiency in Excel, Microsoft Office, and CRM systems.
- Self-motivated, adaptable, and solution-oriented.
- Knowledge of and experience with QuickBooks for bookkeeping and invoice tracking.
Preferred:
- Experience in healthcare, aesthetics, or B2B sales environments.
- Prior experience coordinating with 3PL or logistics providers.
- Previous administrative, customer support, or office coordination experience.
Job Type: Full-time
Pay: $55,000.00-$70,000.00 per year
Work Location: In person
Application deadline: 2025-07-30
