Bilingual Customer Success Agent

Benefits

• Single Health Coverage
• Single Dental Coverage
• Opportunities for career progression
• Product discount
• Complimentary Coffee onsite
• Substantial Referral Bonus, and much more!

Key Responsibilities:

• Answer incoming customer calls and take appropriate action
• Obtain and maintain key performance indicators
• Enter customer information into Salesforce CRM (Name, Address, Email, Payment details)
• Assist customers with troubleshooting equipment issues, requesting pictures, videos, and proof of purchase when necessary
• Check stock in warehouse applications or spreadsheet trackers
• Initiate orders for warranty or payable replacement parts
• Complete customer case details (product model/serial number, date of purchase, etc.)
• Send follow-up emails to customers, ensuring full resolution if required
• Use company policies and procedures to determine if immediate resolution is possible or if managerial input is needed
• Ensure the call queue is cleared by the end of the shift
• Complete hands-on units training

Experience and qualifications required:

• Be courteous and maintain a "customer first" attitude when resolving issues over the phone
• Proficient in MS Office, Outlook, Internet Explorer, and comfortable working with multiple screens
• Strong attention to detail and accuracy while multitasking
• Team player, willing to assist colleagues with high order volumes when needed
• Ability to work independently and seek help when necessary
• Proficiency in English required

Nice to have qualifications:

• Schedule flexibility
• Bilingual (French or Spanish fluency)
• Previous call center experience

Company Overview:

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products such as AC and battery-operated outdoor lawn mowers, trimmers, pressure washers, blowers, hedge trimmers, chainsaws, pole saws, snow throwers, power tools, lawn carts and more. We support numerous brands and sell our products in all major box stores as well as online. Please visit https://greenworkstools.ca/ for more information on our products.

Join our amazing team and become a valued member of our Greenworks family.

Note: Currently we are not offering part time positions please only apply if you are seeking full time employment