We are currently looking for a Bilingual Administrative Coordinator who will serve as the primary liaison between our clients and the company, ensuring a seamless and positive experience. This role involves addressing client inquiries, resolving issues, and collaborating with internal teams to uphold the highest standards of customer satisfaction.
The ideal candidate will possess strong work ethics, be a proactive team player, and demonstrate strong proficiency in Odoo ERP, Google Suite, and Microsoft Office Suite. You will be assisting with various administrative tasks, supporting the administrative functions of the company, and ensuring the smooth operation of the company.
Key Responsibilities:
Client Interaction: Respond promptly to client inquiries via phone, email, and in-person, providing detailed information about services and addressing concerns.
Record Keeping: Ensure all documents have been completed and uploaded to ERP for each transaction, while maintaining accuracy.
Documentation: Maintain accurate records of client interactions, feedback, and service issues. Proficiently navigate and utilize standard computer software including Microsoft Office, Google Workspace, and cloud-based applications to efficiently perform daily job functions, including document creation, information management, and communication and collaboration with team members and customers.
Qualifications:
- Post-secondary education, mandatory
- Minimum of 4 years in a customer service role
- French and English, full proficiency in verbal and written, mandatory
- Strong proficiency in QuickBooks, SAP Concur Expenses, and Microsoft Excel is mandatory
- Excellent people skills and communication
- Strong organizational abilities, analytical skills, excellent attention to detail, positive, self-starter mentality, desire to learn and collaborate with team and ability to build and maintain positive relationships with people.
Qualified candidates are invited to submit their resume.
Job Types: Full-time, Permanent
Pay: $60,000.00-$65,000.00 per year
Additional pay:
- Bonus pay
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Application question(s):
- Are you fluent in French? You can speak, write, and read fluently?
- You understand this is an in office position? (not remote and not hybrid)
Experience:
- QuickBooks: 3 years (required)
- French: 10 years (required)
- Odoo ERP system: 1 year (preferred)
- Administrative: 4 years (required)
- Bilingual Customer Service: 3 years (required)
Language:
- French (required)
- English (required)
Work Location: In person
