Are you a motivated, results-driven, and social media-savvy professional looking to take the next step in your automotive career? Ken Sargent GMC is hiring a BDC (Business Development Centre) Manager to lead and elevate our customer engagement efforts. This is a key position responsible for driving lead conversion, and ensuring our guests receive exceptional service from their first interaction with us.
We are searching for the best of the best in automotive professionals, and we want to chat with you!
What makes working for Ken Sargent GMC great?
- Top wages. Reach your earning potential with aggressive wages and bonus incentives.
- A comprehensive benefits package including health, dental, life, and disability.
- Relocation allowances available.
- An inviting and energetic workplace culture that you couldn't find anywhere else!
Your Role
- Lead the day-to-day operations is driving performance and accountability.
- Engage with customers through phone, email, text, and chat to respond to inquiries, schedule appointments, and provide product information.
- Develop and implement lead follow-up strategies that convert inquiries into showroom visits.
- Support the sales team by managing appointment scheduling and follow-ups.
- Track and report on lead performance, conversion rates, and customer satisfaction metrics.
- Collaborate closely with the sales and marketing teams to align on promotional campaigns, social media engagement, and dealership objectives.
- Utilize CRM and lead management tools to ensure timely follow-up and accurate data entry.
Your Capabilities and Credentials
- Previous experience in a BDC, outbound sales, or telemarketing role (automotive experience is a strong asset).
- Strong leadership and team management skills.
- Exceptional written and verbal communication abilities.
- Tech-savvy with proficiency in CRM tools and lead management systems, ideally Dealersocket experience.
- Detail-oriented with strong organizational and multitasking skills.
- A natural relationship-builder with a passion for customer service and engagement.
- Proactive, self-motivated, and ready to take ownership of results.
- Friendly, approachable, and supportive.
- The desire, willingness, and ability to excel at sales.
- Ability to think like a customer, to provide the best possible sales experience.
- Excellent verbal and written communication skills coupled with excellent negotiation and presentation abilities.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks, and meet required deadlines and targets.
- Ability to work independently in a dealership environment as well as be part of a team.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- A person of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, self-motivated, and resourceful.
- Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful.
- Intermediate level computer skills in MS Office and other programs.
- Experience using CRM systems or automotive software systems like PBS would be considered an asset. .
- Must be a great listener and be willing to ask the customer for their business and be willing to earn their business by providing an exceptional customer service experience.
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Additional pay:
- Bonus pay
Benefits:
- Dental care
- Extended health care
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline: 2025-06-30
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