Automotive Service Advisor
Canadian Tire – Sheppard & Leslie (Store 192)
Location: Toronto, ON
Job Type: Part-time, Seasonal, Permanent
Compensation: Hourly base rate plus commission and bonus
Availability: Must be available evenings and weekends
Job Overview
Canadian Tire at Sheppard and Leslie (Store 192) is currently hiring a Part-Time Automotive Service Advisor to join our dynamic automotive service team. This is a great opportunity for someone who enjoys a fast-paced environment, values teamwork, and has a passion for delivering excellent customer service. This position offers performance-based incentives and the potential for additional hours during peak seasons.
Qualifications
- Previous experience as a Service Advisor preferred
(Dealership or Canadian Tire experience is an asset)
- Ability to sell automotive services and clearly explain technical details to customers
- Comfortable handling customer concerns and resolving issues professionally
- Experience with automotive service software (Costar experience is preferred)
- Strong communication and organizational skills
- Reliable, team-oriented, and customer-focused
Key Responsibilities
- Greet and assist customers with their automotive service needs
- Prepare accurate repair estimates and detailed work orders
- Communicate effectively with technicians and customers throughout the repair process
- Answer phone calls and respond to inquiries
- Maintain accurate service records and documentation
- Help ensure a smooth and efficient customer experience from check-in to vehicle pick-up
Skills and Attributes
- Excellent written and verbal communication skills
- Strong customer service and conflict-resolution abilities
- Time management and multitasking skills
- Ability to explain technical concepts in simple terms
- Familiarity with digital tools and automotive service software
- Patience and adaptability when dealing with diverse customers
- Analytical thinking and sound decision-making
Additional Information
- Hours up to 44 per week
(Hours may increase or decrease depending on season and business needs)
- Must be available to work evenings and weekends
- Position is commission-based with performance bonus opportunities
How to Apply
If you meet the qualifications and are looking to join a strong team in a trusted Canadian retail brand, please apply with your resume. Only those selected for an interview will be contacted.
Job Types: Part-time, Permanent, Seasonal
Pay: $35,000.00-$60,000.00 per year
Benefits:
- Profit sharing
- Store discount
Work Location: In person
