The Automotive Parts Associate works in a fast-paced retail automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and responsibility for maintaining the automotive retail floor. Previous experience is an asset, but we are willing to train the right candidate.
Must be punctual, reliable, responsible & professional, able to work independently and as part of a team and possess basic math and typing skills. Must be fluent in communicating in English in both oral and written form.
Duties include:
- Customer service, ensuring an ongoing commitment to the needs of the customer and their vehicle.
- Responds to and handles customer inquiries, requests and concerns in at timely manner, over the phone and in person.
- Sources and orders automotive parts for customers through authorized suppliers.
- Ensure that the retail basics of stocking, facing, cleaning are executed efficiently.
- Restocks parts and tires in the warehouse as required as well as filling tire orders during peak tire season.
- Locates and fills products from the warehouse.
- Operates hand held technology
- Ability to operate a cash register is an asset
- Experience in a similar role, in a Canadian Tire store or Automotive Service Center is an asset
- Complies with company, store and department policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.
- Completes all tasks as required.
Physical Demands and Working Conditions:
In compliance with our stores Health and safety Policies and Procedures:
- Standing /walking for 8 hours
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
- Lifting and turning repeatedly throughout the shift.
- Lifting and twisting about the shoulder, from the floor to shoulder, and floor to waist
- Ability to go up and down a ladder and stairs while carrying merchandise.
- Walking and carrying things at the same time and pushing/pulling, as required.
