Experience9 - 12 yrs

Design and implement end-to-end learning strategies aligned with IT competency frameworks and business transformation goals
Collaborate with technology and business leaders to assess skill gaps and deliver scalable learning interventions

Create interactive, engaging training content suited to various learning styles and audience levels
Design multimedia assets (videos, eLearning modules, infographics, guides) using tools such as Articulate, Adobe Creative Suite, Camtasia, etc.
Proofread and edit learning materials to ensure clarity, consistency, and alignment with brand standards

Manage and optimize the Learning Management System (LMS) to ensure seamless learning experiences
Handle course uploads, learner data, assessments, tracking, and certification workflows
Generate analytical reports on learner engagement, progress, and program effectiveness

Coordinate and deliver classroom-based and virtual instructor-led training sessions
Develop facilitator guides, participant handbooks, and feedback mechanisms

Define learning KPIs and regularly evaluate program effectiveness and ROI
Build dashboards and reports on completion rates, learner feedback, and engagement levels
Present insights and recommendations to stakeholders for continuous improvement

Own and maintain the annual and quarterly training calendar across functions
Manage onboarding programs, skill enhancement tracks, leadership development, and compliance trainings
Draft internal communications, newsletters, and campaigns to promote learning initiatives and drive participation

Partner with business and HR leadership to identify current and future capability needs
Contribute to the evolution of the L&D strategy, learning roadmap, and culture-building initiatives

Bachelor’s/Master’s degree in Education, Human Resources, Organizational Psychology, or a related field
9+ years of progressive experience in Learning & Development, ideally in technology-led organizations
Hands-on experience with LMS platforms (e.g., Cornerstone, Moodle, TalentLMS)
Proficiency in instructional design methodologies (ADDIE, SAM) and tools (Articulate, Adobe Suite, Camtasia)
Excellent verbal and written communication, proofreading, and stakeholder management skills
Strong analytical and presentation skills with experience using data to influence decisions
Ability to manage multiple learning programs and meet tight timelines

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Associate Manager, Learning & Development

Fitch Learning - Learning Designer - Toronto, Canada