At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within the Laurentian Bank.
We are seeking a highly resourceful and results driven Assistant Manager to support our operational relationship administration and pre-processing departments. This incumbent will be responsible for day-to-day operations as well as playing a key role in driving efficiency and implementing updated workflows across departments. The candidate will work directly with the Senior Manager to identify inefficiencies, propose solutions, and help implement sustainable process improvements.
- Analyze current departmental workflows and identify areas of inefficiency, redundancy, or outdated practices.
- Partner with department heads and team members to understand pain points and requirements for process improvements.
- Develop, document, and implement new processes that modernize operations and increase productivity.
- Track and report on KPIs related to process improvements and operational efficiency.
- Lead or assist in change management efforts to ensure smooth transitions to new ways of working.
- Introduce or improve use of technology tools to streamline operations.
- Support training and communication initiatives to onboard staff into improved processes.
Qualifications
- Proven experience in operations, process improvement, or a similar role.
- Strong analytical, organizational, and problem-solving skills.
- Demonstrated curiosity and a proactive mindset with the ability to identify and implement innovative solutions to modernize workflows, often with limited resources.
- Takes ownership of tasks and outcomes, recognizing and avoiding a blame mindset, while ensuring timely execution of deliverables.
- Excellent communication and interpersonal skills; able to lead discussions and build consensus.
- Proficient in Microsoft Excel, with the ability to analyze data, create reports, and support process improvement initiatives.
- Highly adaptable and comfortable with change.
- Bachelor’s degree in finance or business administration is an asset.
- Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.
The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering:
- The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
- Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
- Work model: We prioritize a hybrid work model based on business needs.
- Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
- Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
- Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
- Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
- Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.
Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.
PIPEDA
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