Job Summary
Introduction to GAME MASTER
Welcome to TRAPPED MIDTOWN, a premier destination for immersive entertainment and challenging escape room adventures in Midtown Toronto! Our escape rooms offer a unique opportunity for guests to test their problem-solving skills, teamwork, and creativity while stepping into engaging storylines. We’re looking for dynamic and enthusiastic individuals to join our team as Game Masters, where you’ll play a vital role in delivering unforgettable experiences for our customers.
Responsibilities:
As a Game Master, you’ll be at the heart of our operations, ensuring every guest enjoys a seamless, exciting, and safe experience. Your responsibilities include, but are not limited to:
- Customer Engagement:
Welcome and brief customers, make them feel the experience for their adventure, and explain rules and storylines with energy and enthusiasm.
- Game Facilitation:
Guide customers through their escape room experience, provide timely hints, and ensure smooth gameplay.
- Safety and Security:
Monitor activities to ensure guest safety and adherence to game rules.
- Customer Service:
Offer exceptional service from the moment customers arrive until they leave, creating memorable experiences that they’ll want to share.
- Game Monitoring and Hints:
Observe game progress via monitoring systems and provide hints or support to keep the excitement alive.
- Game Reset and Maintenance:
Reset and prepare rooms for the next group, ensuring all props, puzzles, and elements are in excellent condition and aligned with the storyline.
- Energetic and Positive Attitude:
Bring enthusiasm to every shift, keeping customers engaged and entertained throughout their visit and specially when the game is about to end to give them a walk through.
Requirements:
To thrive as a Game Master, you’ll need:
- Availability:
Flexible schedule with availability on weekends and weekdays. Able to cope with the special store operation hours due to the nature of the business. (Up to 12am on Weekends for closing shifts or on Holidays)
- Education:
High school diploma or higher ( backgrounds in theatre, entertainment, media, or gaming industries is a plus).
- Communication Skills:
Excellent communicator and top-notch customer service skills.
- Energy and Enthusiasm:
A positive and energetic attitude to keep customers engaged during gameplay.
- Problem-Solving Abilities:
Strong critical thinking skills to assist players effectively and handle challenges. Handle any issues or conflicts that arise during gameplay in a professional manner.
- Multi-tasking Proficiency:
Ability to juggle various responsibilities smoothly in a fast-paced environment. Participating in marketing efforts such as engaging on social media or assisting with promotional content creation.
- Attention to Detail:
Keen eye for spotting errors in room setups and maintaining an immersive experience.
- Physical Capability:
Comfortable resetting rooms, handling props, and managing physical tasks.
- Passion for Games and Entertainment:
A love for interactive entertainment, puzzles, and escape rooms is a must!
- Health and Hygiene: Game master ensures the gaming area is clean and organized before, during, and after sessions and also the facility at any given point.
Why Join Us?
Joining TRAPPED MIDTOWN team means becoming part of an exciting and growing industry that thrives on creativity, problem-solving, and fun! As a Game Master, you’ll gain:
- Opportunities to enhance your customer service, critical thinking, and communication skills.
- A chance to work in a lively and dynamic environment where no two days are the same.
- Experience in the entertainment industry with room for growth and development as we are expanding at a rapid pace.
- A welcoming team culture that values enthusiasm and passion for interactive storytelling and games.
Candidates must attach their resumes along with their application, Linkedin profile link is also highly encouraged to be included on the resume.
Only qualified candidates will be contacted for an on-site interview opportunity.
Job Types: Part-time, Permanent
Pay: $17.20-$18.00 per hour
Expected hours: 12 – 37.5 per week
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Discounted or free food
- Flexible schedule
- Store discount
Flexible language requirement:
- French not required
Schedule:
- 4 hour shift
- 8 hour shift
- Every Weekend
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M4R 1B2: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have availability for weekends as well as weekdays?
- Do you have an experience as an influencer or creating social media content and running ads on Google platforms ?
Experience:
- Escape Room: 1 year (required)
Language:
- Fluent English (required)
Work Location: In person
